Remote Senior D365 F&O Support & Solutions Lead

Sikich; United States; Remote; USD 82,000 - 172,000; Full time

Benefits offered by this job

Flexible Time Off

Paid holidays and wellness programs

Health, dental, vision, life insurance

Job summary

Sikich is seeking a Senior Client Services Specialist to deliver post-implementation functional support for Microsoft Dynamics 365 Finance and Supply Chain Management. You will investigate, resolve, and coordinate enhancements while guiding clients to sustained value from their D365 investment.

In this client-facing role, you will partner with client teams, drive continuous improvement, and mentor junior consultants.

Qualifications

• Five+ years of functional consulting with Microsoft Dynamics AX or D365 F&O.
• Three+ years post-implementation, client-facing support, with complex issues.
• Deep functional knowledge in D365 Finance or SCM areas; cross-functional impacts.

Responsibilities

• Lead post-implementation functional support for D365 Finance & SCM clients.
• Own complex/escalated cases from intake to resolution with cross-team coordination.
• Diagnose root causes, propose solutions, and communicate risks and next steps to clients.
• Plan transitions from project delivery to ongoing support with knowledge transfer.
• Identify continuous improvement opportunities to enhance system performance.

Skills

Leadership

Requirements analysis

Solution design

Testing

Issue resolution

Stakeholder communication

Client relationship management

Documentation

Verbal communication

Education

Bachelor’s degree in related field

Tools

Azure DevOps

Lifecycle Services (LCS)

Release management

Environment management

Change control processes

Job description

Sikich is seeking a Senior Client Services Specialist to deliver post-implementation functional support for Microsoft Dynamics 365 Finance and Supply Chain Management. You will investigate, resolve, and coordinate enhancements while guiding clients to sustained value from their D365 investment.

In this client-facing role, you will partner with client teams, drive continuous improvement, and mentor junior consultants.