Remote D365 F&O Support Specialist

Sikich Investment Banking; United States; Remote; USD 62,000 - 146,000; Full time

Benefits offered by this job

Flexible Time Off

HSA employer contributions

Nine paid holidays annually

401(k) with employer contributions

CPA exam days and study days

Job summary

Sikich is seeking a Client Services Specialist to provide post-implementation support for Microsoft Dynamics 365 Finance and Supply Chain Management. The role involves investigating issues, coordinating enhancements, and helping clients realize sustained value from their D365 investment.

Requires cross-functional knowledge of finance and supply chain, and client-facing experience. Base compensation is disclosed with percentile ranges; location is US-based.

Qualifications

• Two to four years of functional consulting or implementation experience with Microsoft Dynamics AX or D365 Finance and Supply Chain Management.
• At least two years of experience providing application, service desk, or post-implementation support in a client-facing environment.
• US Citizens or Green Card holders are required.

Responsibilities

• Serve as a member of the service desk team, providing post-implementation functional support for clients using D365 Finance and Supply Chain Management or earlier versions of Microsoft Dynamics AX.
• Partner with implementation consulting teams to plan and execute an effective transition from project delivery to ongoing client support.
• Investigate and resolve client issues while supporting continuous improvement initiatives that enhance system performance, usability, and business processes.
• Collaborate with functional and technical team members to diagnose issues, coordinate resolution activities, and deliver timely solutions to clients.
• Collaborate with client stakeholders and internal teams to gather requirements and develop functional specifications for system enhancements.
• Create clear, accurate functional design specifications, support documentation, and end-user materials tailored to the intended audience.
• Maintain current knowledge of D365 Finance and Supply Chain Management capabilities and apply relevant features and functionality to address client needs.
• Use Microsoft Dynamics Lifecycle Services, Azure DevOps, and other standard delivery tools to document, track, and complete support and enhancement work.
• Work effectively in a remote environment while maintaining responsive communication and collaboration with clients and internal teams.

Skills

Servant Leader

Solutions Focused

Collaboration

Instills trust

Impact & Influence Thinking

US Citizen or Green Card holder

Education

Bachelor’s degree

Tools

Microsoft Dynamics 365

Dynamics AX 2012

Azure DevOps

Lifecycle Services

Job description

Sikich is seeking a Client Services Specialist to provide post-implementation support for Microsoft Dynamics 365 Finance and Supply Chain Management. The role involves investigating issues, coordinating enhancements, and helping clients realize sustained value from their D365 investment.

Requires cross-functional knowledge of finance and supply chain, and client-facing experience. Base compensation is disclosed with percentile ranges; location is US-based.