Remote D365 F&O Support & Optimization Specialist

Sikich LLC; Alexandria (VA); Remote; USD 62,000 - 146,000; Full time

Benefits offered by this job

Flexible work arrangements

Health, dental, vision insurance

401(k) with employer contributions

Job summary

Sikich LLC is seeking a D365 F&O Support Consultant (SCM) to deliver post‑implementation functional support for Microsoft Dynamics 365 Finance and Supply Chain Management. You will investigate issues, coordinate enhancements, and support continuous improvement initiatives to help clients maximize value from their D365 investment.

Responsibilities include serving on the service desk, collaborating with implementation teams, diagnosing issues, and creating end‑user materials.

Qualifications

• Associate or bachelor’s degree in Supply Chain Management, Operations, Accounting, Finance, Business, MIS, or related field; equivalent experience considered.
• 2–4 years of functional consulting or implementation experience with Microsoft Dynamics AX or D365 Finance and Supply Chain Management.
• At least two years of client‑facing post‑implementation support experience.
• US Citizen or Green Card holder.

Responsibilities

• Serve as a member of the service desk team, providing post‑implementation functional support for D365 Finance & Supply Chain Management or AX.
• Partner with implementation teams to transition from project delivery to ongoing client support.
• Investigate and resolve client issues while supporting continuous improvement for performance, usability, and processes.
• Collaborate with functional/technical teams to diagnose issues and deliver timely solutions.
• Gather requirements and develop functional specs for system enhancements.
• Create clear functional design specs, support docs, and end‑user materials.
• Maintain knowledge of D365 F&O capabilities and apply features to client needs.
• Use Lifecycle Services, Azure DevOps, and standard tools to document, track, and complete work.
• Work effectively in a remote environment with clients and internal teams.

Skills

Functional consulting experience

Client-facing environment

Collaboration with teams

Post-implementation support

Education

Associate or Bachelor's degree in related field

Tools

Microsoft Dynamics AX / D365 F&O

Job description

Sikich LLC is seeking a D365 F&O Support Consultant (SCM) to deliver post‑implementation functional support for Microsoft Dynamics 365 Finance and Supply Chain Management. You will investigate issues, coordinate enhancements, and support continuous improvement initiatives to help clients maximize value from their D365 investment.

Responsibilities include serving on the service desk, collaborating with implementation teams, diagnosing issues, and creating end‑user materials.