Remote Senior Customer Service Specialist

Allied Tech; Austin (TX); À distance; USD 58 000 - 71 000; Plein temps

Avantages offerts par ce poste

Remote work

Health benefits

401(k)

PTO

Résumé du poste

Allied Tech is seeking a Senior Customer Service Representative for a Swing Shift to support clients remotely. The role focuses on timely, empathetic support via phone, chat, and ticketing systems, with escalation handling and pattern identification for leadership.

The position offers a 58,000–71,000 USD yearly base with performance-based bonuses up to 10% individually and up to 10% company-wide. A remote-friendly environment includes health benefits, a 401(k), generous PTO, and a home-office

Qualifications

• Excellent written communication, grammar, punctuation and spelling.
• Comfortable navigating multiple software systems simultaneously.

Responsabilités

• Respond to customer inquiries across phone, live chat, and ticketing systems.
• Resolve complex cases escalated by other representatives.
• Troubleshoot problems and guide customers to solutions.
• Document interactions accurately in internal systems.
• Follow processes to deliver high-quality support and represent client brands with empathy.

Connaissances

Customer service

Communication

Multitasking

Troubleshooting

Formation

1+ years experience in customer service

Outils

CRM systems

Ticketing software

Description du poste

Allied Tech is seeking a Senior Customer Service Representative for a Swing Shift to support clients remotely. The role focuses on timely, empathetic support via phone, chat, and ticketing systems, with escalation handling and pattern identification for leadership.

The position offers a 58,000–71,000 USD yearly base with performance-based bonuses up to 10% individually and up to 10% company-wide. A remote-friendly environment includes health benefits, a 401(k), generous PTO, and a home-office