Senior Customer Support Specialist — Remote, Equity, Growth

Energy Innovation Corp; Edison (NJ); Hybrid; USD 106,000 - 163,000; Full time

Benefits offered by this job

Equity

Mentorship program

Flexible remote options

Job summary

Business Excellence Partners, based in Edison, NJ, seeks a Senior Customer Support Specialist to shape how the sales marketing team operates and to own the onboarding and client success process. This role offers flexibly remote options and equity, with a mentorship program designed to help you reach the next senior level.

As part of the Edison HQ, you will work with builders and problem-solvers who value action and autonomy, delivering messaging, dashboards, and KPI-driven outcomes that impact

Qualifications

• 5+ years of demand-generation experience.
• Craft messaging for sales/marketing buyers and decision-makers.
• Onboard new sales/marketing clients to ensure retention.
• Set and monitor KPIs tied to revenue, retention, and CAC.
• Convert webinar attendees into demos within 48 hours.
• Translate initiative dashboards into actionable stories for the sales floor.

Responsibilities

• Craft compelling messaging tailored to sales marketing buyers and decision-makers.
• Walk new sales marketing clients through onboarding so they stick around.
• Set and monitor KPIs tied to revenue, retention, and acquisition cost.
• Beat last quarter's $106,000 - $163,000 number without burning the pipeline.
• Qualify hard, so the senior team only chases real money.
• Strong command of Problem Solving, with 5 of demand-generation experience.
• Convert webinar attendees into sales marketing demos within 48 hours.
• Translate Initiative dashboards into stories the sales floor actually uses.

Skills

Demand generation

Stakeholder alignment

Communication

Problem solving

Job description

Business Excellence Partners, based in Edison, NJ, seeks a Senior Customer Support Specialist to shape how the sales marketing team operates and to own the onboarding and client success process. This role offers flexibly remote options and equity, with a mentorship program designed to help you reach the next senior level.

As part of the Edison HQ, you will work with builders and problem-solvers who value action and autonomy, delivering messaging, dashboards, and KPI-driven outcomes that impact