Remote Senior Customer Success & Support Ops Lead

aitrainer; United States; Remote; USD 83,000 - 117,000; Part time

Job summary

Ethos is seeking experienced customer success and support operations leaders to train our latest language model on professional document, spreadsheet, and slide deck tasks. This is a fully remote, flexible engagement.

Lead health-score models, renewal forecasts, and executive-ready decks and escalation runbooks drawn from messy usage data. You will craft precise, publication-quality documents and slide decks for stakeholders. Start ASAP; compensation is $70/hour; 5–20 hours per week.

Qualifications

• 4+ years owning customer success or support operations for a B2B SaaS or services org.
• Translate messy support and usage data into quarterly business review decks and escalation runbooks that executives and customers both trust.
• Expert-level document, spreadsheet, and slide craftsmanship, with excellent written communication and attention to detail.

Responsibilities

• Own and evolve health-score models and renewal forecasting for a B2B SaaS or services org.
• Create and refine quarterly business review decks and escalation runbooks from support data.
• Produce high-quality documents, spreadsheets, and slide decks with precise, executive-ready language.

Skills

Customer success operations

Data analytics

Executive communication

Job description

Ethos is seeking experienced customer success and support operations leaders to train our latest language model on professional document, spreadsheet, and slide deck tasks. This is a fully remote, flexible engagement.

Lead health-score models, renewal forecasts, and executive-ready decks and escalation runbooks drawn from messy usage data. You will craft precise, publication-quality documents and slide decks for stakeholders. Start ASAP; compensation is $70/hour; 5–20 hours per week.