Remote Senior Customer Success Operations Lead

GitLab Inc.; United States; Remote; USD 105,000 - 176,000; Full time

Benefits offered by this job

Flexible Paid Time Off

Equity Compensation & Employee Stock0

Employee Stock Purchase Plan

Growth and Development Fund

Parental Leave

Home office support

Team Member Resource Groups

Job summary

GitLab Inc. seeks a Customer Success Operations Manager to own the operational processes, reporting, and programs that support the Customer Success Management function.

You will partner with CS leadership, Revenue Strategy & Operations, Finance, and Sales to build the foundations that help our CS team operate effectively at scale. This is a sharp, curious operator role in GitLab's all-remote, values-driven environment where documentation, iteration, and cross-functional partnership are core.

Qualifications

• 4+ years in Sales Operations, Revenue Operations, management consulting, strategy, or similar analytical role.
• Strong critical thinking and structured problem solving.
• Bias toward execution with quick action and measurable outcomes.
• Systems thinking to understand ripple effects across GTM motions.

Responsibilities

• Own core operational cadences supporting the CS organization, including pipeline and renewal reviews and health reporting.
• Translate ambiguous questions into clear problem statements and drive resolution through processes, reporting, or systems changes.
• Partner with Revenue Technology and Revenue Analytics to evolve systems, data, and reporting used by CSMs.
• Build cross-functional alignment with Sales, Finance, and other Revenue Strategy & Operations teams to operationalize go-to-market changes.
• Identify friction in existing processes and lead end-to-end improvement efforts from diagnosis to rollout.
• Support CS leadership in planning cycles, including capacity modeling and territory planning.
• Contribute to broader Revenue Operations initiatives from the CS perspective.

Skills

Sales Operations

Revenue Operations

Critical thinking

Problem solving

Execution

Systems thinking

Cross-functional collaboration

Adaptability

Job description

GitLab Inc. seeks a Customer Success Operations Manager to own the operational processes, reporting, and programs that support the Customer Success Management function.

You will partner with CS leadership, Revenue Strategy & Operations, Finance, and Sales to build the foundations that help our CS team operate effectively at scale. This is a sharp, curious operator role in GitLab's all-remote, values-driven environment where documentation, iteration, and cross-functional partnership are core.