Remote-First Manager, Customer Success Engineering

GitLab; United States; Remote; USD 130,000 - 180,000; Full time

Benefits offered by this job

Flexible PTO

Equity

Growth funding

Parental leave

Home office support

ERGs

Job summary

GitLab is a fully remote-first organization that delivers the intelligent orchestration platform for DevSecOps. This role leads a distributed team of Customer Success Engineers, guiding career growth and ensuring customer value realization across the lifecycle.

You’ll influence adoption through mentorship and close collaboration with product, engineering, and sales teams. You’ll thrive in a remote, inclusive culture that values transparency, learning, and impact.

Qualifications

• Proven experience leading technical teams in customer success, professional services, or post-sales engineering.

Responsibilities

• Lead a distributed team of Customer Success Engineers, setting clear goals and supporting career growth.
• Drive technical adoption and value realization for customers across the DevSecOps lifecycle.
• Collaborate with cross-functional teams to translate customer needs into actionable insights.

Skills

Leadership

Customer success

DevOps

Communication

Mentorship

Job description

GitLab is a fully remote-first organization that delivers the intelligent orchestration platform for DevSecOps. This role leads a distributed team of Customer Success Engineers, guiding career growth and ensuring customer value realization across the lifecycle.

You’ll influence adoption through mentorship and close collaboration with product, engineering, and sales teams. You’ll thrive in a remote, inclusive culture that values transparency, learning, and impact.