Remote CS Operations Lead for Revenue & CX

GitLab Inc.; United States; Remote; USD 105,000 - 176,000; Full time

Benefits offered by this job

Equity compensation

Remote work

Job summary

GitLab is seeking a Customer Success Operations Manager to own operational processes, reporting, and programs supporting the CS function. Reporting to the Senior Manager of Sales & CX Operations, you will partner with CS leadership, Revenue Strategy & Operations, Finance, and Sales to scale CS operations.

This is a fully remote role for US residents. The role emphasizes cross-functional collaboration, capacity planning, and data-driven improvements across renewal forecasting, health scoring, and

Qualifications

• 4+ years of experience in Sales Operations, Revenue Operations, management consulting, strategy, or a similar analytical role.
• Strong critical thinking and structured problem solving.
• Bias toward execution and delivering outcomes.
• Systems thinking and cross-functional collaboration.
• Ability to navigate ambiguous, scaling environments.

Responsibilities

• Own the core operational cadences that support the CS organization, including pipeline and renewal reviews, customer health reporting, and book of business management.
• Translate ambiguous business questions from CS leadership into clear problem statements, then drive them to resolution through process, reporting, or systems changes.
• Partner with Revenue Technology and Revenue Analytics to evolve the systems, data, and reporting CSMs rely on day to day.
• Build cross-functional alignment with Sales, Finance, and other Revenue Strategy & Operations teams to operationalize go-to-market changes that affect Customer Success.
• Identify friction in existing processes and lead improvement efforts end to end, from diagnosis through rollout and adoption.
• Support CS leadership in planning cycles, including capacity modeling, segmentation, territory and coverage planning, and target setting.
• Contribute to broader Revenue Operations initiatives where the CS perspective is needed.

Skills

Critical thinking

Problem solving

Execution bias

Systems thinking

Cross-functional collaboration

Adaptability

Job description

GitLab is seeking a Customer Success Operations Manager to own operational processes, reporting, and programs supporting the CS function. Reporting to the Senior Manager of Sales & CX Operations, you will partner with CS leadership, Revenue Strategy & Operations, Finance, and Sales to scale CS operations.

This is a fully remote role for US residents. The role emphasizes cross-functional collaboration, capacity planning, and data-driven improvements across renewal forecasting, health scoring, and