Head of Customer Success & Coaching (Remote)

GitLab Inc.; United States; Remote; USD 110,000 - 170,000; Full time

Benefits offered by this job

Flexible Paid Time Off

Equity Compensation with ESPP

Growth and Development Fund

Parental Leave

Team Member Resource Groups

Remote-first work environment

Job summary

GitLab Inc. is seeking a Senior Manager of Customer Success to lead a team focused on customer adoption, health, and advocacy. You will coach managers through feedback, development support, and career conversations, while partnering with the Director to define goals and priorities.

Remote-first team with collaboration across software, DevOps, and cloud-focused customers. The role demands strong communication, a coaching mindset, and a track record of improving customer outcomes.

Qualifications

• Experience leading customer-facing teams in software, technology, or customer success environments.
• Knowledge of software development lifecycle, agile, DevOps, and cloud technologies like Kubernetes and AWS.
• Strong communication, coaching, and process improvement with a warm, empathetic leadership style.

Responsibilities

• Lead a team of Customer Success Managers focused on customer adoption, account health, and advocacy.
• Coach team members through regular feedback, development support, and career growth conversations.
• Partner with the Director of Customer Success Managers to define team goals and align priorities.

Skills

Team leadership

Customer success experience

Communication

Coaching & mentorship

Process improvement

Agile/DevOps knowledge

Tools

Kubernetes

AWS

Job description

GitLab Inc. is seeking a Senior Manager of Customer Success to lead a team focused on customer adoption, health, and advocacy. You will coach managers through feedback, development support, and career conversations, while partnering with the Director to define goals and priorities.

Remote-first team with collaboration across software, DevOps, and cloud-focused customers. The role demands strong communication, a coaching mindset, and a track record of improving customer outcomes.