Remote Customer Success Manager — DevSecOps Adoption

GitLab Inc.; United States; Remote; USD 90,000 - 150,000; Full time

Job summary

GitLab Inc. is seeking a Customer Success Manager to help customers unlock the full value of our DevSecOps platform, driving adoption, measurable outcomes, and long-term advocacy.

You will serve as a trusted advisor to a portfolio of customers, guiding them on Git, branching strategies, CI/CD, and lifecycle practices while aligning product usage with business goals. In this role, you will collaborate with Product, Engineering, Sales, and Professional Services to deliver workshops, translate

Qualifications

• Experience in a customer-facing role focused on post-sales adoption, value realization, and advocacy.
• Ability to translate product usage data into actionable insights for technical and executive stakeholders.
• Familiarity with software development lifecycle, CI/CD, and DevSecOps concepts.

Responsibilities

• Build trusted advisor relationships with assigned customers, focusing on adoption and long-term satisfaction with GitLab.
• Provide deployment guidance and establish Centers of Excellence within customer organizations.
• Lead workshops to demonstrate full value of GitLab across the software development lifecycle.
• Measure progress against KPIs and share insights with account stakeholders and executives.
• Translate usage data into recommendations to drive adoption and expansion within customer environments.

Skills

Customer-facing

Adoption focus

Technical account mgmt

GitLab knowledge

Tools

GitLab

Git

CI/CD

Job description

GitLab Inc. is seeking a Customer Success Manager to help customers unlock the full value of our DevSecOps platform, driving adoption, measurable outcomes, and long-term advocacy.

You will serve as a trusted advisor to a portfolio of customers, guiding them on Git, branching strategies, CI/CD, and lifecycle practices while aligning product usage with business goals. In this role, you will collaborate with Product, Engineering, Sales, and Professional Services to deliver workshops, translate