Remote Senior Customer Success Manager - Strategy & Adoption

DEMO; United States; Remote; USD 90,000 - 150,000; Full time

Job summary

Loxo is a high growth startup building a machine intelligence SaaS platform. We are seeking a Customer Success Manager to partner with customers post-sale, drive onboarding, adoption, and renewals in a fully remote role.

You'll collaborate with Sales, Product, Marketing, and Engineering, advocate for customer needs, deliver business reviews, and become a recruiting expert to improve clients' processes. The role emphasizes empathy, relationship-building, and scalable customer success.

Qualifications

• 5+ years of relevant work experience in customer-facing customer success, account management, or strategic consulting organization.
• A self-motivated, collaborative teammate with creative ideas to inspire customer loyalty, solve problems, and build process.
• Strong interpersonal skills and experience building strong internal and external relationships.
• Excellent written and verbal communication skills.

Responsibilities

• Build and manage customer relationships post-sales; onboarding, implementation, and renewals.
• Mitigate and retain at-risk customers using user data and relationship management.
• Collaborate cross-functionally with Sales, Product, Marketing, and Engineering to advocate for customer's product and technical needs.
• Prepare and present Business Reviews for our strategic customer partnerships.
• Become a subject matter expert in all things recruiting and hiring in order to act as a consultant to improve our customer's processes.
• Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty.
• Help drive efficiency across all of the functions that support the growth and success of our customers.

Skills

Customer success

Account management

Strategic consulting

SaaS

Relationship-building

Cross-functional collaboration

Job description

Loxo is a high growth startup building a machine intelligence SaaS platform. We are seeking a Customer Success Manager to partner with customers post-sale, drive onboarding, adoption, and renewals in a fully remote role.

You'll collaborate with Sales, Product, Marketing, and Engineering, advocate for customer needs, deliver business reviews, and become a recruiting expert to improve clients' processes. The role emphasizes empathy, relationship-building, and scalable customer success.