Remote Senior Customer Success Manager, SaaS

DEMO; Denver (CO); On-site; USD 85,000 - 120,000; Full time

Job summary

Loxo is a fast-growing startup building a machine intelligence SaaS platform. We are seeking an experienced Customer Success Manager to partner with customers, drive adoption, and secure renewals. This 100% remote role requires empathy, relationship-building, and a proactive, team-first mindset.

You will collaborate with Sales, Product, Marketing, and Engineering to ensure customer success and grow customer lifetime value in a dynamic, high-performance environment.

Qualifications

• 5+ years in customer-facing customer success, account management, or strategic consulting; SaaS experience a benefit.
• Self-motivated, collaborative teammate with creative ideas to inspire customer loyalty, solve problems, and build process.
• Strong interpersonal skills and experience building strong internal and external relationships.
• Excellent written and verbal communication skills.

Responsibilities

• Build and manage customer relationships post-sales; onboarding, implementation, and renewals.
• Mitigate and retain at-risk customers using user data and relationship management.
• Collaborate cross-functionally with Sales, Product, Marketing, and Engineering to advocate for customer's product and technical needs.
• Prepare and present Business Reviews for our strategic customer partnerships.
• Become a subject matter expert in all things recruiting and hiring to act as a consultant to improve our customer's processes.
• Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty.
• Help drive efficiency across all of the functions that support the growth and success of our customers.

Job description

Loxo is a fast-growing startup building a machine intelligence SaaS platform. We are seeking an experienced Customer Success Manager to partner with customers, drive adoption, and secure renewals. This 100% remote role requires empathy, relationship-building, and a proactive, team-first mindset.

You will collaborate with Sales, Product, Marketing, and Engineering to ensure customer success and grow customer lifetime value in a dynamic, high-performance environment.