Remote Enterprise Customer Success Manager

DEMO; New York (NY); Remote; USD 90,000 - 130,000; Full time

Job summary

Loxo, a USA-based, high-growth startup, seeks an experienced Customer Success Manager for a 100% remote role. You will own onboarding, adoption, and renewals, partnering with Sales, Product, Marketing, and Engineering to align product capabilities with customer goals.

You will build deep customer relationships, reduce churn, and drive expansion by delivering strategic guidance and excellence in communication. This role values empathy and proactive problem solving.

Qualifications

• 5+ years in customer-facing customer success, account management, or strategic consulting (SaaS a plus).
• Self-motivated, collaborative teammate with ideas to inspire loyalty and solve problems.
• Strong interpersonal skills and experience building internal and external relationships.
• Excellent written and verbal communication skills.

Responsibilities

• Build and manage customer relationships post-sales, including onboarding, implementation, and renewals.
• Mitigate at‑risk customers using data and relationship management.
• Collaborate cross‑functionally with Sales, Product, Marketing, and Engineering to advocate for customer needs.
• Prepare and present Business Reviews for strategic partnerships.
• Become a subject matter expert in recruiting and hiring to advise customers on processes.
• Maintain high levels of customer engagement and satisfaction with loyalty focus.
• Help drive efficiency across functions supporting customer growth and success.

Skills

Customer success

Account management

Strategic consulting

SaaS experience

Relationship building

Communication

Job description

Loxo, a USA-based, high-growth startup, seeks an experienced Customer Success Manager for a 100% remote role. You will own onboarding, adoption, and renewals, partnering with Sales, Product, Marketing, and Engineering to align product capabilities with customer goals.

You will build deep customer relationships, reduce churn, and drive expansion by delivering strategic guidance and excellence in communication. This role values empathy and proactive problem solving.