Remote Senior Customer Success Manager

DEMO; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Loxo is seeking a Customer Success Manager for a 100% remote role in the USA. You will be the face of the company for customers, driving onboarding, implementation, and renewals while collaborating across Sales, Product, Marketing, and Engineering to ensure success and retention.

We value empathy, relationship-building, and strategic thinking. If you thrive in a fast-paced startup environment and are passionate about delivering exceptional customer experiences, join us in shaping the future of

Qualifications

• 5+ years of relevant work experience in customer-facing customer success, account management, or strategic consulting (SaaS experience a benefit).
• Self-motivated, collaborative teammate with creative ideas to inspire customer loyalty, solve problems, and build process.
• Strong interpersonal skills and experience building internal and external relationships.
• Excellent written and verbal communication skills.

Responsibilities

• Build and manage customer relationships post-sales; onboarding, implementation, and renewals.
• Mitigate and retain at-risk customers using user data and relationship management.
• Collaborate cross-functionally with Sales, Product, Marketing, and Engineering to advocate for customer's product and technical needs.
• Prepare and present Business Reviews for our strategic customer partnerships.
• Become a subject matter expert in all things recruiting and hiring to act as a consultant to improve customer processes.
• Maintain high levels of customer engagement and satisfaction with a focus on loyalty.
• Help drive efficiency across all functions that support customer growth and success.

Skills

Customer Success

Relationship Management

Communication

Cross-functional Collaboration

SaaS Experience

Job description

Loxo is seeking a Customer Success Manager for a 100% remote role in the USA. You will be the face of the company for customers, driving onboarding, implementation, and renewals while collaborating across Sales, Product, Marketing, and Engineering to ensure success and retention.

We value empathy, relationship-building, and strategic thinking. If you thrive in a fast-paced startup environment and are passionate about delivering exceptional customer experiences, join us in shaping the future of