Remote Customer Success Manager, SaaS & Onboarding Leader

DEMO; Raleigh (NC); Remote; USD 85,000 - 115,000; Full time

Job summary

Loxo is a high growth startup building a machine intelligence SaaS platform focused on talent acquisition. We are seeking a Customer Success Manager to partner with customers to implement our product, drive adoption, and sustain retention in a 100% remote role.

You will collaborate with Sales, Product, Marketing, and Engineering to ensure customer needs are met and value is delivered. A strong emphasis on empathy, relationship-building, and proactive engagement is essential to success.

Qualifications

• 5+ years of relevant work experience in customer-facing customer success, account management, or strategic consulting organization.
• SaaS experience a benefit.

Responsibilities

• Build and manage customer relationships post-sales; onboarding, implementation, and renewals.
• Mitigate and retain at-risk customers using user data and relationship management.
• Collaborate cross-functionally with Sales, Product, Marketing, and Engineering to advocate for customer's product and technical needs.
• Prepare and present Business Reviews for our strategic customer partnerships.
• Become a subject matter expert in all things recruiting and hiring in order to act as a consultant to improve our customer's processes.
• Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty.
• Help drive efficiency across all of the functions that support the growth and success of our customers.

Skills

Customer success

SaaS experience

Relationship building

Communication skills

Problem solving

Job description

Loxo is a high growth startup building a machine intelligence SaaS platform focused on talent acquisition. We are seeking a Customer Success Manager to partner with customers to implement our product, drive adoption, and sustain retention in a 100% remote role.

You will collaborate with Sales, Product, Marketing, and Engineering to ensure customer needs are met and value is delivered. A strong emphasis on empathy, relationship-building, and proactive engagement is essential to success.