Remote Senior Customer Success Manager - Strategic Accounts

CoinsPaid; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Remote work

Relocation support (optional)

Asynchronous work

Courses & certs budget

Language learning

Cross-team learning

Medical insurance

Mental health support

Life events support

Team offsites

Job summary

CryptoProcessing by Coinspaid is seeking a Senior Customer Success Manager to drive relationships with a strategic client portfolio while maintaining a healthy pipeline of smaller accounts.

The role focuses on strategic account management and growth, building trusted relationships with senior stakeholders, understanding client goals, and crafting plans to grow adoption, volumes, and revenue while managing risk and satisfaction.

Qualifications

• At least 5 years of experience in Customer Success or Strategic/Key Account Management, managing B2B clients.
• Experience owning major or enterprise client relationships, including direct engagement with C-level stakeholders.
• A track record of meeting growth targets and developing account plans that increase adoption, volumes, revenue, and retention.
• Confidence discussing both business goals and technical topics with clients; working knowledge of APIs is a plus.
• Ability to analyze client and performance data independently and turn findings into practical growth plans.
• Willingness to travel several times a year for industry events and client visits.
• Fluency in Russian and English.

Responsibilities

• Own strategic client relationships and serve as trusted advisor for merchants in the portfolio.
• Drive growth by expanding product adoption, processing volumes, and revenue with measurable account plans.
• Analyze account performance and merchant trends to identify opportunities and risks.
• Coordinate with internal teams to address client needs and unblock blockers.
• Represent the merchant voice to inform product development and priorities.
• Advise on crypto payments developments and best practices to clients.

Skills

Account management

C-level engagement

Growth planning

APIs

Data analysis

Risk management

Strategic thinking

Client relationships

Travel readiness

Russian language

English language

Tools

APIs

Job description

CryptoProcessing by Coinspaid is seeking a Senior Customer Success Manager to drive relationships with a strategic client portfolio while maintaining a healthy pipeline of smaller accounts.

The role focuses on strategic account management and growth, building trusted relationships with senior stakeholders, understanding client goals, and crafting plans to grow adoption, volumes, and revenue while managing risk and satisfaction.