Operational Account Manager

Remote; San Francisco (CA); Remote; USD 90,000 - 140,000; Full time

Benefits offered by this job

Flexible benefits – up to €230/month

Fully remote work from almost anywhere

Optional offices and relocationsupport

Language learning support

Team offsites and company events

Job summary

CryptoProcessing by Coinspaid is a remote-first fintech company enabling businesses to accept stablecoins and convert to fiat. We seek an experienced Operational Account Manager to drive growth, maintain client relations, and optimize contracts.

You will manage day-to-day client needs, exceed revenue targets through exceptional service, and collaborate with internal teams. Fluency in English and Russian is required, with travel to industry events as needed, and full remote work flexibility.

Qualifications

• 2+ years in Fintech, Crypto or online B2B account management.
• Strong service mindset with growth focus.
• Ability to work in fast-paced startup environment.
• Excellent time management and organization.
• Proven negotiation and relationship-building skills.

Responsibilities

• Assist assigned clients with day-to-day account questions.
• Meet or exceed client volume and revenue targets through outstanding service.
• Negotiate and optimize contractual terms.
• Forecast, monitor, and report on client targets.
• Build strong internal relationships with cross-functional teams.
• Organize client meetings virtually and in person.
• Promote product benefits and value to clients.
• Keep CRM, Email, Confluence, and other internal tools updated.
• Occasional travel to industry events.
• Perform other duties as needed.

Skills

Fintech / Crypto B2B

Account Management

Negotiation

Relationship building

Team collaboration

Client service

Remote work

Tools

Salesforce

Jira

Confluence

Intercom

Tableau

Job description

CryptoProcessing by Coinspaid is a stablecoins payment provider helping businesses accept digital assets and convert it to fiat. With over 11 years of industry experience, CryptoProcessing connects businesses to crypto users and makes transactions as simple as pressing a button.

Today, our team includes 110+ professionals working remotely across multiple countries. We combine the pace of fintech with a long-term approach to building products, teams, and careers. As a remote-first company, we give people flexibility in how they work while maintaining strong collaboration and shared ownership across teams.

We are looking for an experienced Operational Account Manager to join our high-performing account management team. The ideal candidate has extensive Fintech or Crypto B2B Strategic Account Management experience, and approaches client relations with growth ambitions, superior service, and an always-available mindset.

Responsibilities:

• Assist assigned clients with day-to-day routine questions related to their account.

• Ensure client volume and revenue targets are met or exceeded through outstanding client service, proactively identifying growth opportunities, and an “always-available” mindset.

• Maintain, optimize, and negotiate contractual agreements and terms.

• Forecasting, monitoring, achieving, and reporting on client-based targets.

• Create and nourish strong relationships internally with other teams and stakeholders.

• Organise client meetings virtually and face-to-face to maintain strong and mutually beneficial relationships.

• Promote and share the product’s benefits and value.

• Keep records updated in CRM, Email, Confluence, and other internal software.

• Occasional travel to industry expos, and conferences and attending relevant networking events.

• Other duties as required from time to time by the company.

Requirements:

• Has 2+ years of Fintech, Crypto or other online business account management experience within a B2B setting.

• Is service-first driven, self-motivated, and can work independently.

• Believes listening, empathy, and serving clients with a smile while also driving commercial results are essential for success.

• Thrives in a fast-paced start-up environment with a focus on speed and problem-solving.

• Works and manages time in a highly structured and efficient manner.

• Has strong negotiation skills and always looks for mutually beneficial solutions.

• Is passionate about crypto and the latest payment solutions available on the market.

• Has high energy, a positive attitude, and believes teamwork is crucial to success.

• Has outstanding problem-solving skills.

• Has strong organization skills, reporting skills, and attention to detail.

• Has experience with using Salesforce, Jira, Confluence, Intercom and Tableau.

• Proficiency in English and Russian, written and verbal.

Why join CryptoProcessing by Coinspaid

You’ll be joining a company that is actively shaping its space – with enough scale to matter and enough room to make an impact.

At Coinspaid, people are expected to think, contribute, and take ownership – and are supported in doing so.

We focus on flexibility, wellbeing, and long-term growth – without overcomplicating how benefits work.

Flexible Benefits

Benefit Bar – up to €230/month
A flexible monthly budget you can use for what matters most to you – from sports and mental health to coworking, home office, or medical-related expenses.

Work & Flexibility

• Fully remote work from almost anywhere.

• Optional offices and relocation support.

• Flexible, async-friendly environment.

Growth & Learning

• Budget for courses, certifications, and professional development.

• Language learning support.

• Cross-team learning and knowledge sharing.

Wellbeing & Support

• Medical insurance or reimbursement depending on location.

• Access to mental health support.

• Financial support for important life events.

Extras

• Merch shop with rewards system.

• Team offsites and company events.