Strategic Accounts CSE: Drive Adoption & Value

Socket.dev; California (MO); On-site; USD 104,000 - 168,000; Full time

Benefits offered by this job

Flextime/autonomous work

Health benefits

Parental leave support

Job summary

ServiceTitan is seeking a Customer Success Engineer, Strategic Accounts, to drive long-term value for its largest customers, including multi-location enterprises. You will translate business needs into scalable technical solutions, network with Product and Engineering, and lead strategic reviews to optimize adoption and workflows.

You’ll collaborate with business and technical stakeholders, manage multiple initiatives, and help customers realize measurable value from the ServiceTitan platform.

Qualifications

• 5+ years of relevant experience in customer success engineering, technical account management, solutions consulting, implementation, enterprise SaaS, or a related customer-facing technical role.
• Demonstrated success managing multiple strategic accounts, technical projects, or complex customer initiatives.
• Strong technical aptitude and a proven ability to quickly learn complex software platforms, configurations, workflows, and integrations.

Responsibilities

• Develop trusted relationships with strategic accounts.
• Build a deep understanding of each customer’s business processes, technical environment, and objectives.
• Advise customers on product configuration, workflows, integrations, and technical best practices.
• Lead technical discovery sessions and translate customer requirements into scalable solutions.
• Coach and train corporate teams, franchise owners, administrators, and end users on product capabilities and best practices.
• Act as a subject matter expert on custom features and configurations for strategic accounts.
• Partner with Product and Engineering to evaluate requests and communicate impact.
• Investigate complex product and workflow issues with Support and Engineering.

Skills

Customer success engineering

Technical account management

Solutions consulting

Enterprise SaaS

Tools

APIs

Integrations

CRM systems

Job description

ServiceTitan is seeking a Customer Success Engineer, Strategic Accounts, to drive long-term value for its largest customers, including multi-location enterprises. You will translate business needs into scalable technical solutions, network with Product and Engineering, and lead strategic reviews to optimize adoption and workflows.

You’ll collaborate with business and technical stakeholders, manage multiple initiatives, and help customers realize measurable value from the ServiceTitan platform.