Senior Customer Success Lead, Hospitality & Smart Building

Copeland; Austin (TX); Remote; USD 95.000 - 171.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental and vision coverage

401(k) plan

Flexible time off

Zusammenfassung

Copeland is hiring a Senior Customer Success Manager to lead the Verdant partnership and own hospitality customer success across hotel portfolios. You will build joint success plans, align Verdant and Bueno priorities, and ensure rapid onboarding to real-time energy analytics, while driving adoption and measured energy savings.

You will develop trusted operator relationships, manage multi-stakeholder projects, and coordinate cross-functional teams to deliver value for hospitality clients in a

Qualifikationen

• 5+ years in customer success, account management or client-facing delivery for B2B software or services, ideally in hospitality, hotel, CRE or building tech
• 3+ years managing multi-level stakeholder relationships including executives and operators
• Experience managing/growing a strategic partnership or channel relationship across organizations with different priorities
• Working knowledge of HVAC, refrigeration and building systems, energy efficiency, energy calculations and M&V
• Strong understanding of built environment and how commercial buildings are operated and maintained
• Strong ability to work in cross-functional remote teams
• Excellent project and task management skills
• Excellent verbal and written communication, including executive-level presentations
• Demonstrated proactiveness and ability to self-manage
• Must be authorized to work full time in the US
• Ability to travel up to 20%

Aufgaben

• Own the Verdant Partnership as the primary Bueno counterpart; build a joint success plan and align priorities, pipeline, deployments and outcomes
• Develop trusted relationships with hotel owners, asset managers, management companies and brand leaders and position Bueno as part of the solution
• Lead onboarding of hospitality portfolios to move from signed agreement to live analytics quickly with minimal disruption
• Deliver engineering analysis and reporting addressing HVAC/refrigeration faults and energy waste, improving guest comfort
• Develop and execute adoption and expansion plans across portfolios and hand off to account management
• Serve as escalation point for client questions and issues, coordinating Bueno and Verdant to resolve
• Train property engineers and Verdant staff on Bueno’s features and best practices
• Gather hospitality feedback to influence roadmap and joint offering through product teams
• Monitor adoption, retention, satisfaction and energy savings; prepare executive reports
• Scale Bueno in the US by building repeatable playbooks and taking on new responsibilities

Kenntnisse

Customer success

Partnerships

HVAC knowledge

Cross-functional collaboration

Project management

Communication (oral & written)

Remote work

Travel up to 20%

Work authorization in US

Proactive/self-motivated

Jobbeschreibung

Copeland is hiring a Senior Customer Success Manager to lead the Verdant partnership and own hospitality customer success across hotel portfolios. You will build joint success plans, align Verdant and Bueno priorities, and ensure rapid onboarding to real-time energy analytics, while driving adoption and measured energy savings.

You will develop trusted operator relationships, manage multi-stakeholder projects, and coordinate cross-functional teams to deliver value for hospitality clients in a