Remote Senior CS Ops Analyst — Insights & Strategy

AlphaSense, Inc.; Northern (KY); Hybrid; USD 99,000 - 110,000; Full time

Benefits offered by this job

Bonus potential

Equity

Benefits program

Job summary

AlphaSense, Inc. is seeking a Senior Analyst, Customer Success Operations to join our Revenue Operations function.

This remote role supports the Customer Success Operations team in building analytics, reporting, and cross-functional delivery of strategic programs across a fast-growing SaaS organization. The role requires 3–5 years in customer ops, familiarity with CS metrics (NRR/GRR/renewals), and proficiency with Salesforce, Gainsight, Clari, and Gong.

Qualifications

• 3 to 5 years of customer ops experience.
• Prior exposure to customer success.
• Strong understanding of core SaaS and CS metrics (NRR, GRR, renewal rate).
• Comfortable working in Salesforce, Gainsight, and forecasting tools (Clari, Gong).
• Bonus: SQL or data warehouse tools (Snowflake, BigQuery).

Responsibilities

• Domain Expertise: Bring working knowledge of customer success and account management.
• CS Metrics & Reporting: Build and maintain reporting on core CS metrics (NRR, GRR, renewal rate, usage KPIs).
• Cross-Functional Deployment Support: Partner with cross-functional teams on large projects.
• Strategic Project Execution: Support program delivery across the customer base.
• Cross-Functional Partnership: Build relationships with pre-sales and CS leadership.
• Project Support: Contribute to broader strategic projects including CS Platform and Usage Based Pricing.
• Be the go-to person for cross-functional and customer facing context within CS Operations.

Skills

Customer ops

Cross-functional teamwork

Communication skills

Organizational skills

Analytical thinking

Tools

Salesforce

Gainsight

Clari

Gong

Snowflake

BigQuery

Tableau

Job description

AlphaSense, Inc. is seeking a Senior Analyst, Customer Success Operations to join our Revenue Operations function.

This remote role supports the Customer Success Operations team in building analytics, reporting, and cross-functional delivery of strategic programs across a fast-growing SaaS organization. The role requires 3–5 years in customer ops, familiarity with CS metrics (NRR/GRR/renewals), and proficiency with Salesforce, Gainsight, Clari, and Gong.