Remote Customer & Product Support Specialist

AlphaSense; United States; On-site; USD 65,000 - 81,000; Full time

Job summary

AlphaSense is seeking an Associate, Customer & Product Support to join our team. This role blends technical knowledge with deep understanding of users to maximize value from the AlphaSense platform.

You will be the first line of support, guide customers through features, and work with Product and Engineering to relay feedback and drive improvements. A remote US role with a strong emphasis on customer success and problem-solving.

Qualifications

• 3+ years in client/product support.
• Customer-first mindset and problem-solving approach.
• Strong communication and collaboration skills.

Responsibilities

• Deliver world-class customer experience.
• Be the first line of defense and escalate complex issues as needed.
• Guide customers through features to maximize value and resolve problems.
• Partner with Product and Engineering to relay feedback and inform improvements.

Skills

Client support

Customer focus

Communication

Job description

AlphaSense is seeking an Associate, Customer & Product Support to join our team. This role blends technical knowledge with deep understanding of users to maximize value from the AlphaSense platform.

You will be the first line of support, guide customers through features, and work with Product and Engineering to relay feedback and drive improvements. A remote US role with a strong emphasis on customer success and problem-solving.