Remote Customer Success Strategy & Analytics Lead

Edmentum; BLOOMINGTON (MN); On-site; USD 110,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company matching

Time Away Program

10 paid holidays and 2 floating days

Wellness day and winter office closure

Job summary

Edmentum is a remote-first educator-focused company seeking a CS Strategy & Operations Analyst to transform data into actionable insights that support customer retention and growth. You will build reporting infrastructure, health analytics, and predictive models that inform CS strategy and product decisions.

The role collaborates with CS Analytics leadership to deliver executive-level reporting across renewal cohorts, and works with Revenue Ops, Finance, and Data Ops to align definitions and

Qualifications

• 3+ years in business intelligence, data analytics, or CX/CS operations.
• Proficient in Excel, SQL, and data modeling.
• Experience building scalable dashboards in Tableau, Power BI, or similar.
• Hands-on Salesforce experience for CRM reporting and data management.
• Strong analytical mindset with ability to communicate findings to executives.
• Familiarity with customer success platforms such as Planhat or Gainsight (preferred).
• Experience with predictive analytics, health scoring, or retention modeling (preferred).

Responsibilities

• Design and maintain scalable dashboards, reports, and a CS metric dictionary.
• Build and manage renewal risk reporting frameworks and surface at-risk customers.
• Develop health score models and assess their impact on renewal forecasts.
• Analyze adoption data and correlate with health scores and renewal rates.
• Identify churn indicators from historical data and provide actionable guidance.

Tools

Tableau

Power BI

Salesforce

Planhat

Gainsight

Job description

Edmentum is a remote-first educator-focused company seeking a CS Strategy & Operations Analyst to transform data into actionable insights that support customer retention and growth. You will build reporting infrastructure, health analytics, and predictive models that inform CS strategy and product decisions.

The role collaborates with CS Analytics leadership to deliver executive-level reporting across renewal cohorts, and works with Revenue Ops, Finance, and Data Ops to align definitions and