Remote Senior Commercial Lines Account Manager

Insurance Office of America; Lilburn (GA); Hybrid; USD 80,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Company-paid health insurance

Paid holidays and vacation

401(k) with employer match

Career growth opportunities

Work-life balance

Community service

Job summary

Insurance Office of America is seeking an Account Manager - Commercial Lines to manage a book of business, retain clients, and support new business. The role requires 3+ years in account management or 5+ years in insurance, active P&C license, strong communication, and MS Office proficiency.

Remote-friendly with Eastern/Central Time Zone eligibility; some on-site work may be required. You will lead a team, handle policy administration, renewals, billing, and client inquiries, and contribute to

Qualifications

• 3+ years of account management experience or 5+ years in the insurance industry
• Active licensing; CIC or equivalent preferred
• Strong analytical, problem-solving and decision-making skills
• Excellent customer service, communication, multitasking and organizational skills
• Proficiency in MS Office (Outlook, Word, Excel)
• High School Diploma (or equivalent)

Responsibilities

• Maintain technical competence and industry expertise
• Direct daily activities of the account management team
• Handle customer service requests, policy administration, billing, claims and coverage analysis
• Manage policy expirations and renewals
• Conduct client research, prepare submissions, negotiate coverages and present proposals
• Monitor reports and collect outstanding balances
• Maintain agency management systems and carrier/vendor platforms
• Monitor and maintain activity/suspense for timely completion
• Maintain frequent communication with the account team on workload and issues
• Deliver excellent service and proactively respond to requests
• Stay updated on company policies and procedures
• Seek best practices to improve performance
• Demonstrate integrity and leadership (IOA values)

Skills

Account management

Insurance industry knowledge

Analytical skills

Customer service

MS Office

Education

High School Diploma

Tools

MS Office

Job description

Insurance Office of America is seeking an Account Manager - Commercial Lines to manage a book of business, retain clients, and support new business. The role requires 3+ years in account management or 5+ years in insurance, active P&C license, strong communication, and MS Office proficiency.

Remote-friendly with Eastern/Central Time Zone eligibility; some on-site work may be required. You will lead a team, handle policy administration, renewals, billing, and client inquiries, and contribute to