Remote Commercial Lines Account Manager

Insurance Office of America; Overview Gardens (DE); Hybrid; USD 80,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

401K with employer match

Career growth opportunities

Culture and work-life balance

Community service commitment

Supportive teammates

Job summary

Insurance Office of America seeks an Account Manager - Commercial Lines to oversee a book of business, ensure retention, and support growth. The role involves daily account management, policy administration, billing, and renewals, with emphasis on service excellence.

The candidate should have 3+ years in account management or 5+ years in insurance, be licensed, and may hold CIC. Remote work is possible for Eastern/Central time zones with hybrid onsite options where needed.

Qualifications

• 3+ years of account management experience or 5+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).

Responsibilities

• Manage an assigned book of business, ensuring account retention and supporting new business.
• Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions.
• Maintain technical competence and industry expertise.
• Direct daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor delinquent accounts and collect outstanding balances.
• Maintain agency management systems and carrier/vendor platforms.

Skills

Account management

Insurance knowledge

Analytical skills

Customer service

Communication

Multitasking

MS Office

Education

High School Diploma

Job description

Insurance Office of America seeks an Account Manager - Commercial Lines to oversee a book of business, ensure retention, and support growth. The role involves daily account management, policy administration, billing, and renewals, with emphasis on service excellence.

The candidate should have 3+ years in account management or 5+ years in insurance, be licensed, and may hold CIC. Remote work is possible for Eastern/Central time zones with hybrid onsite options where needed.