Remote Senior Commercial Lines Account Manager

Insurance Office of America; Gainesville (FL); Hybrid; USD 80,000 - 90,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays and vacation time

Professional growth opportunities

Job summary

Insurance Office of America is seeking an Account Manager - Commercial Lines to manage a book of business, retain clients, and support new business development. The role emphasizes accurate service, renewal management, and proactive client communication.

The ideal candidate will have 3+ years of account management experience or 5+ years in the insurance industry, with an active P&C license and preferred CIC designation. A hybrid/remote-friendly environment supports work-life balance.

Qualifications

• 3+ years of account management experience or 5+ years in the insurance industry
• Thorough knowledge of insurance brokerage and client needs
• Active licensing; CIC or equivalent preferred
• Strong analytical, problem-solving and decision-making skills
• Exceptional customer service, communication, multitasking and organization
• Proficiency in MS Office (Outlook, Word, Excel)

Responsibilities

• Manage an assigned book of business, ensuring account retention and supporting new business
• Coordinate day-to-day administrative and customer service activities
• Resolve complex issues with accuracy and timeliness
• Maintain policy expirations and renewals
• Negotiate coverages and present proposals for renewals
• Monitor accounts receivable and collect outstanding balances
• Maintain agency management systems and carrier/vendor platforms
• Ensure timely completion of tasks and clear workload communication
• Deliver proactive service and anticipate client needs
• Stay updated on company policies and procedures
• Champion IOA values and maintain professional standards

Skills

Account management

Customer service

Analytical thinking

Decision making

Education

High School Diploma

Tools

MS Office

Job description

Insurance Office of America is seeking an Account Manager - Commercial Lines to manage a book of business, retain clients, and support new business development. The role emphasizes accurate service, renewal management, and proactive client communication.

The ideal candidate will have 3+ years of account management experience or 5+ years in the insurance industry, with an active P&C license and preferred CIC designation. A hybrid/remote-friendly environment supports work-life balance.