Remote Senior Cloud Operations Engineer

Cotiviti; United States; Remote; USD 107,000 - 128,000; Full time

Benefits offered by this job

Competitive benefits package

Remote work from USA

9 paid holidays per year

15–27 days PTO depending on level

Job summary

Cotiviti seeks a Senior Technical Support Engineer to provide technical and operational support to enterprise clients, resolve product issues, and mentor teams. You will collaborate with Implementation and Development teams, and deploy Edifecs apps on Kubernetes and AWS.

This remote role requires strong SQL, HTML/XML, and cloud skills, with experience in healthcare domains and release validation.

Qualifications

• 7 years of experience reading and writing relational database queries.
• 7 years of hands‑on experience developing or supporting applications using languages such as Java, C#, VB, or JavaScript.
• 7 years of experience working with EDI and EDI systems, HIPAA and Enrollment Management within Healthcare domain.
• 7 years of experience working with HTML/XML; 6 years of experience debugging code.

Responsibilities

• Provide technical and operational support to enterprise clients for product-related issues.
• Respond to customer inquiries via email and phone promptly and professionally.
• Host online troubleshooting and investigation sessions on customer production environments.
• Collect and document all necessary problem details to drive effective resolution.
• Reproduce customer-reported issues in controlled test environments for root cause analysis.
• Develop custom utilities, workarounds, and new solutions to resolve critical issues.
• Deploy and manage Edifecs applications on Kubernetes and AWS to support enterprise clients' cloud infrastructure needs.
• Implement fixes for defects identified during troubleshooting or reported by customers.
• Assist Product and Development teams with performance analysis, functional testing, and validation during release cycles.
• Partner with Product Implementation and Development teams to address complex issues and ensure smooth product delivery.
• Collaborate virtually with other Product Operations staff to ensure teamwork and knowledge sharing.
• Provide mentorship and task guidance to Product Support and Product Operations teams.
• Deliver a consistent, responsive, and positive customer experience in every interaction.

Skills

T-SQL/ANSI-SQL

HTML/XML

Kubernetes

AWS

Edifecs

Java

C#

Healthcare domain knowledge

Education

Bachelor's degree in Computer Science or related field

Job description

Cotiviti seeks a Senior Technical Support Engineer to provide technical and operational support to enterprise clients, resolve product issues, and mentor teams. You will collaborate with Implementation and Development teams, and deploy Edifecs apps on Kubernetes and AWS.

This remote role requires strong SQL, HTML/XML, and cloud skills, with experience in healthcare domains and release validation.