Senior Cloud Operations Engineer - Kubernetes & AWS, Remote

Cotiviti; Northern (KY); Hybrid; USD 107,000 - 128,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability coverage

Life insurance

401(k)

Paid family leave

9 paid holidays per year

PTO (17-27 days)

Job summary

Cotiviti is seeking a qualified technical support professional to deliver enterprise customer support, resolve product issues, and mentor teams. You will collaborate with Implementation and Development, support releases through testing, and document critical information for accurate diagnosis and resolution.

The role involves remote troubleshooting, root-cause analysis, and developing workarounds; you will deploy Edifecs apps on Kubernetes and AWS to support cloud environments.

Qualifications

• Bachelor's degree in CS/IT or related field with 5 years in product support or implementation in healthcare.
• 7 years reading/writing relational queries (T-SQL/ANSI-SQL).
• 7 years in apps using Java, C#, VB.NET, JScript or Perl.
• 2 years with Kubernetes and AWS for Edifecs deployments.

Responsibilities

• Provide technical and operational support to enterprise clients for product-related issues.
• Respond to customer inquiries via email and phone promptly and professionally.
• Host online troubleshooting sessions on customer production environments.
• Document problem details to drive effective resolution.
• Reproduce issues in test environments for root cause analysis.
• Develop utilities and workarounds to resolve critical issues.
• Deploy and manage Edifecs apps on Kubernetes and AWS for cloud infra needs.
• Assist Product and Development with performance analysis and validation.
• Collaborate with Product Implementation and Development to address complex issues.

Skills

SQL queries

Root cause analysis

Remote troubleshooting

Problem diagnosis

Documentation skills

Education

Bachelor's degree in CS/IT or related field

Tools

Kubernetes

AWS

HTML/XML

COM/JScript/VB/.NET

EDI systems

Job description

Cotiviti is seeking a qualified technical support professional to deliver enterprise customer support, resolve product issues, and mentor teams. You will collaborate with Implementation and Development, support releases through testing, and document critical information for accurate diagnosis and resolution.

The role involves remote troubleshooting, root-cause analysis, and developing workarounds; you will deploy Edifecs apps on Kubernetes and AWS to support cloud environments.