Remote Senior Support Engineer — Incident & Tech Lead

Cotiviti; United States; Remote; USD 110,000 - 148,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Disability insurance

Life insurance

401(k) savings plans

Paid family leave

9 paid holidays per year

PTO 17-27 days per year

Job summary

Cotiviti is seeking a Sr. Support Engineer to provide advanced technical and functional support for Smart Trading solutions, including Transaction Management and XES, in a remote US-based role.

You will triage complex production issues, lead incident management, and collaborate with product, engineering, and services teams to ensure rapid, high-quality resolutions. The role involves about 70% individual technical work and 30% leadership, mentoring junior staff and driving operational excellence

Qualifications

• Requires a minimum of 5-7 years of related experience with a Bachelor’s degree or equivalent work experience.
• Strong knowledge of Transaction Management systems.
• Strong knowledge of XES platform.
• Strong knowledge of trading and brokerage workflows.
• Strong knowledge of market connectivity and transaction processing.
• Strong knowledge of production support methodologies.
• Strong Linux/Unix administration and troubleshooting skills.

Responsibilities

• Provide advanced technical and functional support for Interoperability, Smart Trading products, including Transaction Management, XES, and other trading ecosystem solutions.
• Serve as a technical lead during SEV1 and SEV2 incidents, driving troubleshooting efforts and coordinating resolution activities across multiple teams.
• Investigate and resolve complex production issues, performing root cause analysis and recommending preventive measures.
• Monitor application health, system performance, and operational stability within production environments.
• Collaborate with Engineering, Product Management, Professional Services, and Infrastructure teams to identify and resolve product defects and operational challenges.
• Support deployment, configuration, maintenance, and upgrade activities across hosted and on-premises customer environments.
• Ensure adherence to established incident, problem, and change management processes.
• Deliver a consistent, responsive, and high‑quality customer experience throughout the lifecycle of support cases.
• Maintain detailed documentation for troubleshooting procedures, known issues, and operational runbooks.
• Provide technical mentoring and guidance to Support Engineers and junior team members.
• Drive continuous improvement initiatives focused on monitoring, automation, operational efficiency, and service quality.
• Participate in on‑call rotations and support activities required for business‑critical systems operating in a 24x7 environment.
• Collaborate with customers and internal stakeholders to understand business processes and provide effective solutions aligned with platform capabilities.
• Meet or exceed established quality, productivity, customer satisfaction, and service level objectives.

Skills

Linux/Unix

Troubleshooting

Incident management

Customer collaboration

Analytical thinking

Problem solving

Java

XML

JSON

APIs

Education

Bachelor’s degree or equivalent

Tools

Oracle

Microsoft SQL Server

Java

XML

JSON

APIs

Job description

Cotiviti is seeking a Sr. Support Engineer to provide advanced technical and functional support for Smart Trading solutions, including Transaction Management and XES, in a remote US-based role.

You will triage complex production issues, lead incident management, and collaborate with product, engineering, and services teams to ensure rapid, high-quality resolutions. The role involves about 70% individual technical work and 30% leadership, mentoring junior staff and driving operational excellence