Remote Senior Client Success Strategist

Genex Services, LLC; Northern (KY); Hybrid; USD 75,000 - 115,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k)

Tuition Reimbursement

Job summary

Enlyte is seeking a Client Success Manager to support existing post-sale customers. This fully remote role requires cross-service-line expertise and acts as a trusted advisor to clients while collaborating with Enlyte teams.

You will analyze data to craft action plans, lead Partnership Reviews, and identify revenue-growth opportunities while ensuring contracted revenue remains steady. Strong communication and presentations are essential.

Qualifications

• High School Diploma or GED equivalent is required; Bachelor’s Degree strongly preferred.
• Demonstrated expertise in bill review and at least one additional clinical service (Utilization Review, Case Management, or similar)
• Worker's compensation, healthcare, or auto insurance experience required; Workers' compensation experience strongly preferred
• 5+ years’ of relevant experience and/or in customer-facing office environments
• Proven experience managing complex, multi-stakeholder relationships with employers, Third-party administrators, or carriers
• High degree of competency with MS Office Suite – Outlook, Word, PowerPoint, Excel
• Experience with executive-level presentations / public speaking
• Strong analytical skills with ability to interpret data and trends across multiple service lines
• Excellent written and verbal communication skills

Responsibilities

• Works collaboratively with all internal areas of Enlyte to organize and respond to customer concerns and requests
• Takes initiative to improve existing processes, both internally at Enlyte and within customer workflows
• Maintains direct contact with customers before and/or after the sale of various products
• Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue
• Responds to customer inquiries to determine appropriate product solutions, either new or existing
• Analyzes data and trends of customer results to provide consultative action plans to the customer
• Organizes, prepares for, and facilitates Partnership Reviews for clients, typically on-site at the customer’s location
• Monitors and maintains current contracted revenue from the customer; identifies areas for revenue growth which fit into the customer’s existing set of solutions
• Becomes the Subject Matter Expert on the customer internally, answering inquiries including reporting up to the Enlyte Senior Leadership Team

Skills

Analytical skills

Communication skills

Public speaking

Executive presentations

Education

Bachelor's degree

Tools

MS Office Suite

Job description

Enlyte is seeking a Client Success Manager to support existing post-sale customers. This fully remote role requires cross-service-line expertise and acts as a trusted advisor to clients while collaborating with Enlyte teams.

You will analyze data to craft action plans, lead Partnership Reviews, and identify revenue-growth opportunities while ensuring contracted revenue remains steady. Strong communication and presentations are essential.