Remote Senior Client Success & Growth Partner

Finalsite; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Finalsite, a remote-friendly leader in K–12 edtech, seeks a Senior Client Success Manager to steward a portfolio of named accounts. You will drive adoption, retention, and client advocacy while coordinating across product, sales, and services to deliver measurable value.

In this role you’ll identify growth opportunities, mentor teammates, and help schools realize a successful, long-term partnership with Finalsite.

Qualifications

• 5-7 years in client success, support, sales, implementation, or related field in SaaS or education-focused env.
• Excellent communication and interpersonal skills; empathetic, consultative, and confident in negotiation.
• Highly organized and detail-oriented; capable of managing a portfolio of accounts.
• Strong multitasking ability in a fast-paced environment with prioritization flexibility.
• Ability to work independently while contributing to a highly collaborative team culture.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Strategic Client Partnership: Serve as a consultative advisor, understanding client organizational structure and goals.
• Account Ownership & Retention: Drive net revenue retention and manage renewals proactively.
• Value and Adoption Driver: Maximize product adoption and demonstrate platform value.
• Growth Identification: Proactively identify upsell/cross-sell opportunities with Sales.
• Supplemental Services Sales: Sell training and consulting to deepen product adoption.
• Risk Management: Monitor client health and implement interventions to mitigate churn.
• Client Advocacy: Coordinate cross-functional teams to remove roadblocks.
• Internal Leadership: Lead cross-organizational conversations to improve communication.
• Market and Industry Expertise: Share knowledge on trends and competitors.
• Team Support and Mentorship: Support teammates and share success.
• Innovation and Adaptability: Introduce innovative growth strategies.
• Process Excellence: Ensure data integrity in ChurnZero, Salesforce, and SOPs.

Skills

Client Success

Communication

Organization

Multitasking

Independence

Education

Bachelor's degree

Job description

Finalsite, a remote-friendly leader in K–12 edtech, seeks a Senior Client Success Manager to steward a portfolio of named accounts. You will drive adoption, retention, and client advocacy while coordinating across product, sales, and services to deliver measurable value.

In this role you’ll identify growth opportunities, mentor teammates, and help schools realize a successful, long-term partnership with Finalsite.