Remote Senior Client Operations & Analytics Lead

CVS Health; Texas; Hybrid; USD 47,000 - 102,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings

Job summary

CVS Health is hiring a Sr. Client Operations Analyst for a remote US position with travel. You will support national clients, manage data-driven reports, and ensure timely deliverables while partnering with cross-functional teams to meet client requirements.

The role emphasizes program strategy, KPI presentation, and adherence to SLAs, with competitive benefits and bonus eligibility. 40 hours weekly, full-time employment.

Qualifications

• Bachelor’s degree or equivalent combination of relevant training and experience.
• 2+ years of relevant work experience.
• Intermediate to advanced data skills in Excel.
• Experience using Google Suite (Gmail, Sheets, Slides).
• Ability to clearly articulate via verbal and written communication.

Responsibilities

• Provide support for one or more complex, high-volume, national clients.
• Develop and implement strategic programs and projects that align with the company's healthcare business objectives
• Collaborate with leadership to define program goals, scope, and success metrics
• Lead cross-functional project teams and provide direction and support throughout the project lifecycle
• Partner with internal teams in support of client program objectives
• Regular meetings with internal stakeholders and clients to ensure alignment on client requirements & deadlines
• Organize and present KPIs
• Execute on client SLAs relative to reports, deliverables, and member feedback
• Assist with reconciliation efforts to ensure all client deliverables meet or exceed SOW requirements
• Client meeting documentation: data entry, meeting minutes, action items
• Oversight of client marketing materials and direct mail campaigns
• Monitor success and serve our clients through the completion of ad-hoc reporting projects
• Quality assurance for reports and deliverables; report manipulation based on client requirements
• Communicate updates and escalations with internal stakeholders and clients in support of client programs
• Ticket submission and tracking for client requests directly related to the success of the program
• Internal tracking, documentation, and client response formulation for member grievance
• Account coverage for the Client Success Executive or Manager

Skills

Analytical thinking

Clear communication

Team collaboration

Education

Bachelor’s degree or equivalent

Tools

Google Suite

Job description

CVS Health is hiring a Sr. Client Operations Analyst for a remote US position with travel. You will support national clients, manage data-driven reports, and ensure timely deliverables while partnering with cross-functional teams to meet client requirements.

The role emphasizes program strategy, KPI presentation, and adherence to SLAs, with competitive benefits and bonus eligibility. 40 hours weekly, full-time employment.