Sr. Certification Specialist

Stateside; Adelphi (MD); Hybrid; USD 46,000 - 47,000; Full time

Job summary

University of Maryland Global Campus seeks a Senior Certification Specialist to assist in processing, reconciliation, and reporting of VA educational benefits to the Department of Veterans Affairs. The role supports reporting student enrollment information to the VA and collaborates with UMGC departments to resolve certification questions.

The position emphasizes ensuring compliance with VA regulations, providing information to students and staff, and developing training materials for ongoing

Qualifications

• Bachelor's degree from an accredited institution of higher learning.
• Two years of experience working at an institution of higher learning, preferably in a college Veterans Affairs Office or Student Advising.
• Experience in PeopleSoft and Enrollment Manager preferred.
• Knowledge and experience with Microsoft Office Suite.

Responsibilities

• Review student records, monitor enrollments, and process enrollments in PeopleSoft and the VA's Enrollment Manager system in compliance with VA rules.
• Liaise with advising operations, Office of Financial Solutions, and other UMGC departments to resolve escalated certification questions.
• Assist students in resolving VA education benefits issues.
• Liaise with overseas points of contact to process enrollment certifications.
• Adhere to SAA and VA regulations and office protocols to ensure timely certification processes.
• Provide information about VA benefits to students, applicants, and UMGC staff as first point of contact.
• Develop and maintain job aids and internal training materials.
• Perform other duties as assigned.

Skills

Communication

Education

Bachelor's degree

Tools

PeopleSoft

Enrollment Manager

Microsoft Office Suite

Job description

Job Title: Senior Certification Specialist

Department: Veterans Certification

Employee Type: Full-Time

Pay Grade: Stateside Exempt 1.2

Location: Remote

The University of Maryland Global Campus seeks a Senior Certification Specialist (SCS) to assist in the processing, reconciliation, and reporting of VA educational benefits to the Department of Veterans Affairs. The SCS works as part of a team to report student enrollment information to the VA.

Responsibilities

• Review student records, monitor student enrollments, and process enrollments in PeopleSoft and the VA's Enrollment Manager (EM) system while remaining in compliance with Department of Veterans Affairs rules and regulations.
• Liaise with advising operations, Office of Financial Solutions, and other UMGC departments to resolve escalated certification questions and concerns.
• Assist students in resolving issues with the Department of Veterans Affairs related to the use of VA educational benefits.
• Liaise with overseas points of contact to process enrollment certifications.
• Adhere to SAA and VA regulations as well as VCO office protocols to ensure certification processes are completed in a timely manner.
• Provide students, prospective students, and UMGC staff with general information about VA educational benefits and act as first point of contact for student escalations.
• Develop and maintain job aids and internal training materials.
• Perform other duties as assigned.

Required Education and Experience

• Bachelor's degree from an accredited institution of higher learning.
• Two (2) years of experience working at an institution of higher learning with preference in a college Veterans Affairs Office or Student Advising.

Preferred Education and Experience

• Experience in PeopleSoft and Enrollment Manager preferred.
• Knowledge and experience with Microsoft Office Suite.

Workplace Accommodations: The University of Maryland Global Campus (UMGC) is committed to creating and maintaining a welcoming and inclusive working environment for people of all abilities. UMGC is dedicated to the principle that no qualified individual with a disability shall, based on disability, be excluded from participation in or be denied the benefits of the services, programs, or activities of the University, or be subjected to discrimination. For information about UMGC's Reasonable Workplace Accommodation Policy or to request an accommodation, applicants/candidates can contact Employee Accommodations via email at [e-mail].

The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.

Benefits Package Highlights

• Generous Time Off: Enjoy 22 days of paid vacation, 15 days of sick leave, 3 personal days, and 16 paid holidays (17 during general election years). Time off rates will be prorated based on the number of hours worked.
• Comprehensive Health Coverage: Access to health care, medical with vision, dental, and prescription plans for both individuals and families, effective from the 1st of the month following your hire date.
• Contingent II employees who work on average 30 or more hours per week (130 hours per month) are eligible for subsidized state of Maryland medical and prescription benefits.
• Contingent II employees who work on average less than 30 hours per week but at least 20 hours per week are eligible for a stipend to assist in the purchase of a health plan.
• Insurance Options: Term Life Insurance, Accidental Death and Dismemberment Insurance, and Long-Term Disability (LTD) Insurance. NOTE: C2 Part-time employees working less than 0.5 FTE are not eligible for LTD.
• Retirement Stipend: Contingent II employees receive a retirement stipend equal to 7.25 percent of their base salary and are eligible to contribute to a supplemental retirement account (SRA).
• Supplemental Retirement Plans: include 401(k), 403(b), 457(b), and various Roth options. The university does not provide subsidies or matching funds.
• Tuition Remission: CII employees are eligible immediately for Tuition Remission at UMGC or at University of Maryland College Park. Spouses and dependent children are eligible for undergraduate tuition remission after two years of service. NOTE: For part-time employees (at least 50 percent of the time), tuition remission benefits are prorated.
• Hiring Rate: $46,000.00

UMGC is not just a great place to learn. It's also a great place to work. The university offers an array of career options, along with ample opportunities for growth and advancement. Explore the broad range of faculty and staff positions and become a member of the UMGC community.