Remote Senior Care Concierge

SilverAssist; United States; Remote; USD 30,000 - 34,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Equipment provided

Paid training

Job summary

SilverAssist is seeking a Caring Family Coordinator to support our mission of empowering families navigating senior care. This role is fully remote and centers on delivering tailored community referrals, coordinating tours with partner communities, and assisting Family Advisors to ensure successful outcomes for care seekers.

Ideal candidates have 3+ years in customer-facing roles, strong organizational and communication skills, and the ability to operate independently in a telecommute

Qualifications

• 3+ years in customer-facing roles, business operations, or sales.
• Strong problem-solving abilities.
• Ability to deliver results in an independent telecommute environment.
• Industry knowledge and/or past history of senior care industry experience is preferred.

Responsibilities

• Deliver community referrals that match care seeker inquiries.
• Communicate proactively with partner communities to prepare them for incoming referrals and ensure they are equipped to engage effectively.
• Support Family Advisors by managing tour coordination with community partners and care seekers.
• Monitor and address barriers to tour completion, working collaboratively with internal teams and community partners.
• Work closely with Family Advisors, community partners, and internal stakeholders to align goals and share insights.
• Participate in pilot testing and feedback loops to validate and refine the FC model with the aim of increasing successful tours and placements.

Skills

Attention to detail

Organizational skills

Communication skills (verbal & written

Problem-solving

Telecommute capability

Continuous improvement mindset

Deliver results in remote environment

Tools

Google Workspace

Microsoft 365

HubSpot

Twilio Flex

Job description

SilverAssist is seeking a Caring Family Coordinator to support our mission of empowering families navigating senior care. This role is fully remote and centers on delivering tailored community referrals, coordinating tours with partner communities, and assisting Family Advisors to ensure successful outcomes for care seekers.

Ideal candidates have 3+ years in customer-facing roles, strong organizational and communication skills, and the ability to operate independently in a telecommute