Part-Time Senior Care Concierge & Coordinator

Concierge Care- St. Augustine, FL; Chicago (IL); On-site; USD 25,000 - 39,000; Part time

Job summary

Open Arms Solutions in the Chicago area is seeking a compassionate Community Care Coordinator to join our team. You will support clients and caregivers, coordinate care plans, and ensure high-quality home-based services for seniors.

Reporting to the Executive Director, you will conduct assessments, guide intake, manage a caseload, mentor caregivers, and collaborate with scheduling and customer service to deliver concierge-level care.

Qualifications

• 3-5 years of experience in a high-touch, client-facing role in senior care, private duty, or hospitality.
• CNA certification strongly preferred.
• Proven experience in care management and supporting or leading a team of professional caregivers.
• Strong communication, interpersonal, and problem-solving skills with discretion and professionalism.
• Knowledge of ADLs and IADLs for senior care clients.
• Experience in a private duty/home care service company.
• Proficiency in WellSky or similar care management software and Microsoft Office 365.
• Ability to lift up to 50 pounds.
• Valid driver''s license and reliable transportation.
• Travel is required.

Responsibilities

• Conduct in-depth consultations and assessments with clients and families to develop tailored care plans addressing medical, functional, and lifestyle needs.
• Guide clients and families through intake, care planning, and budgeting for ongoing in-home services.
• Manage a select caseload as the main contact, overseeing all aspects of care and ensuring a high-quality experience.
• Provide coverage for client shifts on an emergency basis when caregivers are unavailable.
• Support hiring decisions and mentor caregivers to meet concierge-level service standards.
• Match clients with caregivers based on needs, skills, and preferences to foster strong relationships.
• Conduct regular quality assurance visits and check-ins to ensure plans are followed and clients are satisfied.
• Anticipate evolving needs and offer proactive solutions and personalized recommendations.
• Serve as liaison between clients, families, customer service, and scheduling teams for clear communication.
• Maintain confidential records for clients and caregivers.
• Participate in process improvements and system implementation as a super-user of cloud-based systems.

Skills

Client relations

Care coordination

Caregiver support

Communication

Organization

Problem solving

Discretion

Education

CNA certification

Tools

WellSky software

Microsoft Office 365

Job description

Open Arms Solutions in the Chicago area is seeking a compassionate Community Care Coordinator to join our team. You will support clients and caregivers, coordinate care plans, and ensure high-quality home-based services for seniors.

Reporting to the Executive Director, you will conduct assessments, guide intake, manage a caseload, mentor caregivers, and collaborate with scheduling and customer service to deliver concierge-level care.