Remote Care Solutions Consultant

Honor; United States; On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Equity

401K

Health, dental, and vision insurance

Short/Long Disability

Life Insurance

Time off program

Employee Assistance Program

Job summary

Honor is seeking a Care Solutions Consultant to guide families through initial conversations about in-home, non-medical care. You will primarily connect with potential clients by phone, with email, chat, and text as needed to understand their needs and explain how Home Instead can help them age well at home.

This is a full-time, remote role reporting to the Sales Manager. You will handle 80–95 calls per day while maintaining quality and empathy, and you will participate in a rotating weekend

Qualifications

• 3+ years of phone-based sales or customer service experience (inbound and outbound).
• Experience in a high-volume call center environment.
• You thrive in a metrics-driven environment and are motivated by meeting goals and earning incentives.
• Experience working remotely, managing your time effectively, and staying connected to a virtual team.

Responsibilities

• Manage a steady flow of inbound and outbound calls with potential clients and their families.
• Listen deeply to client needs and match them to the right care solutions.
• Clearly communicate our services, ask for commitment, and schedule follow-up consultations.
• Meet or exceed individual and team sales metrics, including call volume, conversion rates, and quality standards.
• Use CRM tools such as Salesforce or others to track activity and follow up consistently.

Skills

Phone-based sales

Empathetic communicator

Remote work experience

Time management

Customer service

Education

Bachelor's degree or equivalent

Tools

Salesforce

Job description

Honor is seeking a Care Solutions Consultant to guide families through initial conversations about in-home, non-medical care. You will primarily connect with potential clients by phone, with email, chat, and text as needed to understand their needs and explain how Home Instead can help them age well at home.

This is a full-time, remote role reporting to the Sales Manager. You will handle 80–95 calls per day while maintaining quality and empathy, and you will participate in a rotating weekend