Remote Senior BI Lead, Conversational Channels & AI

Humana Inc; Madison (WI); Remote; USD 118,000 - 162,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Paid time off

Job summary

Humana Inc seeks a Business Intelligence Lead to partner with Product and Engineering on analytics strategy for IVR, IVA, and AI-driven member experiences. This senior individual contributor role combines analytics expertise with product, project, and team leadership to drive data-informed decisions.

The ideal candidate has 7+ years in BI/analytics, advanced SQL, and Power BI experience, with a track record of mentoring engineers and delivering in Agile environments.

Qualifications

• Bachelor's degree plus 7+ years in BI, analytics, data engineering, or product analytics.
• Advanced SQL with 3+ years working across large-scale datasets.
• 3+ years of Power BI experience.
• 1 year translating business requirements into analytics solutions.
• 1 year presenting data analytics to Senior Leadership.

Responsibilities

• Serve as the primary analytics partner for Conversational Channel initiatives, including IVR, IVA, and AI-driven customer engagement programs.
• Partner with Product Managers, Designers, Digital leaders, Operations, and external partners to define and measure business outcomes.
• Support the Director of Business Intelligence in prioritization, stakeholder management, roadmap planning, and execution tracking across multiple initiatives.
• Translate business objectives into measurable success criteria and analytics requirements before initiatives are launched.
• Mentor and provide technical guidance to a team of BI Engineers, elevating analytics capabilities and reporting standards.
• Drive analytics work within Agile delivery frameworks, participating in sprint planning and release activities.
• Develop and maintain executive dashboards, scorecards, and operational reporting using Power BI and other visualization platforms.
• Analyze channel performance metrics such as containment, authentication, intent recognition, self-service usage, and transfer behavior.
• Present insights and recommendations to senior leaders in a clear, concise manner.

Skills

Analytical thinking

Stakeholder management

Leadership

Agile delivery

Mentoring

Education

Bachelor's degree in a related field

Master's degree in a quantitative discipline

Tools

Power BI

SQL

Python

Google BigQuery

Databricks

Job description

Humana Inc seeks a Business Intelligence Lead to partner with Product and Engineering on analytics strategy for IVR, IVA, and AI-driven member experiences. This senior individual contributor role combines analytics expertise with product, project, and team leadership to drive data-informed decisions.

The ideal candidate has 7+ years in BI/analytics, advanced SQL, and Power BI experience, with a track record of mentoring engineers and delivering in Agile environments.