Remote Senior Analyst – Payment Programs & Zuora SME

Zillow Group Inc.

United States

Remote

USD 90,000 - 118,000

Full time

2 days ago

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Job summary

Zillow Group Inc. is seeking a Senior Analyst to join the Payment Program Management team and oversee billing and payments projects within Zuora.

You will analyze operations, drive improvements, and collaborate with business, accounting, and technical teams to deliver accurate, timely billing workflows. The role emphasizes expanding AI-enabled reporting, identifying automation opportunities, supporting SOX compliance, and coordinating UAT and deployments across upstream ERP scenarios and payment

Qualifications

Bachelor's degree in Computer Science, Applied Sciences, Finance, or Accounting.
5+ years of experience in a technology company, focusing on Finance, eCommerce, Subscription, and operational support models.
5+ years in Accounting, Corporate Finance, or Billing/Payments using enterprise ERP/billing systems (e.g., Zuora, NetSuite, Oracle).
Familiarity with PCI, NACHA, and SOX compliance, audit requirements, and controls.
Strong analytical skills and advanced proficiency with Microsoft Office Suite or Google Workspace.
Experience using Jira for project management.
Experience using AI tools such as Databricks, Claude, ChatGPT, Gemini, and NotebookLM.
Proven collaboration with technical stakeholders, including product managers, developers, and data management teams.
Highly organized and efficient, with strong skills in cross‑functional teamwork and task prioritization.
Exceptional business acumen, quick learner, problem solver, great communicator, and interpersonal skills

Responsibilities

Expand billing and payment reporting capabilities leveraging AI tools.
Evaluate operational workflows to identify automation opportunities in partnership with business, accounting, and technical teams.
Lead strategic initiatives to optimize card and ACH acceptance performance while reducing processing costs.
Manage incident response and mitigation for payment‑related outages and performance degradation.
Drive operational projects to enhance Zuora functionality and integration with upstream customer‑facing systems and downstream processing partners.
Serve as the primary point of contact for SOX audits and compliance reviews.
Gather business requirements and design functional specifications for customized payment software capabilities across business units.
Analyze upstream ERP scenarios to deliver actionable recommendations and ensure alignment across functional teams.
Review custom solutions and test results to verify compliance with technical, business, and regulatory requirements.
Lead UAT cycles with cross‑functional stakeholders and support the deployment of payment solutions.
Act as a Zuora Subject Matter Expert (SME) to maintain and adapt configurations in response to evolving business needs and upstream system updates.