Remote Senior Analyst - Customer Care Analytics

ANGI; United States; Remote; USD 100,000 - 150,000; Full time

Benefits offered by this job

Year-end bonus

Equity package

Flexible vacation

Medical/Dental/Vision

401K with company match

Job summary

ANGI is seeking a highly analytical Senior Analyst to support the analytics roadmap for our Customer Care team. You will use advanced data analysis, modeling, and visualization to deliver strategic insights, focusing on save rate, churn, and cash collection.

You will collaborate with product, strategy, and operations to forecast outcomes and drive actions that improve customer experience and revenue. You will build dashboards, validate data, and mentor teammates while exploring AI-enabled

Qualifications

• Bachelor's degree in Data Science, Economics, Statistics, Business, or a related field.
• 5+ years of analytical experience in an e-commerce, marketplace, or related field.
• Strong proficiency in SQL and data analysis tools such as Python or R.
• Expertise in data visualization tools such as Looker, Tableau, or Power BI.
• Demonstrated ability to apply predictive modeling techniques to solve business problems.
• Excellent communication skills with the ability to translate complex data into actionable business recommendations.

Responsibilities

• Engage with cross-functional stakeholders to build relationships, understand analytical needs, and align on project scope and timing.
• Analyze changes in network trends to identify growth opportunities.
• Leverage advanced modeling skills to generate predictive and prescriptive insights, while supporting self-serve solutions where feasible.
• Communicate complex findings to non-technical stakeholders through clear narratives and visualizations.
• Create and maintain dashboards to monitor key metrics, exploring near real-time analytics for agile responses.
• Follow best practices for data validation and quality assurance.
• Seek opportunities to leverage AI to spark creativity and streamline analytical workstreams.
• Work with data and product teams to maintain accurate, scalable data solutions and share insights with peers.

Skills

SQL

Python/R

Data visualization

Predictive modeling

Communication

Project management

AI for analytics

Education

Bachelor's degree in Data Science, Economics, Statistics, Business

Tools

Looker

Tableau

Power BI

Job description

ANGI is seeking a highly analytical Senior Analyst to support the analytics roadmap for our Customer Care team. You will use advanced data analysis, modeling, and visualization to deliver strategic insights, focusing on save rate, churn, and cash collection.

You will collaborate with product, strategy, and operations to forecast outcomes and drive actions that improve customer experience and revenue. You will build dashboards, validate data, and mentor teammates while exploring AI-enabled