Senior AI/ML Engineer — LLMs, NLP & Voice Systems

Zohorecruit; Charlotte (NC); On-site; USD 150,000 - 210,000; Full time

Job summary

ITTConnect is seeking a Senior AI / ML Engineer (Python) to design scalable LLM and NLP solutions for high-volume customer interactions. The role focuses on architecture, best practices, and innovation across voice AI systems in Charlotte, NC.

You will architect AI-driven IVR and conversational systems, build NLP models, perform SQL data analysis, and lead Agentic AI workflows while mentoring offshore and junior engineers.

Qualifications

• 12+ years of experience in AI/ML.

Responsibilities

• Architect and develop AI-driven IVR and conversational systems using Python.

Skills

Python

NLP

SQL

LLMs

Prompt engineering

RAG

MLOps

Cloud

Mentoring

Tools

spaCy

Hugging Face Transformers

NLTK

Sentence-Transformers

MLflow

Weights & Biases

BentoML

Airflow

LangGraph

AutoGen

CrewAI

Job description

ITTConnect is seeking a Senior AI / ML Engineer (Python) to design scalable LLM and NLP solutions for high-volume customer interactions. The role focuses on architecture, best practices, and innovation across voice AI systems in Charlotte, NC.

You will architect AI-driven IVR and conversational systems, build NLP models, perform SQL data analysis, and lead Agentic AI workflows while mentoring offshore and junior engineers.