Remote Senior AI Product Manager, Call Intelligence

Litify; Northern (KY); Hybrid; USD 140,000 - 155,000; Full time

Job summary

Litify is building an AI Call Intelligence suite that turns everyday client and case conversations into structured work product.

This Senior Product Manager will own that product line end to end: how calls are captured, transcribed, and summarized; how insight lands in the workflows our clients already run; and how inbound and outbound voice agents and the agentic workflows behind them take real work off our clients' plates.

Qualifications

• 5+ years in product management within B2B SaaS or workflow automation platforms.
• 2+ years managing AI, ML, or data-intensive products.
• Proven success leading cross-functional delivery and working directly with clients or external partners.
• Experience shipping products built on unstructured or probabilistic data, including setting quality bars and designing for model error.
• Hands-on experience with conversational or agentic AI — voice or chat agents, tool-calling and orchestration, dialog design, or evaluating autonomous systems in production.
• Experience translating business goals into technical execution.
• Excellent communication and stakeholder management skills.
• Strong organizational discipline and ability to handle multiple priorities in parallel.

Responsibilities

• Own the end-to-end lifecycle for Litify's AI Call Intelligence products.
• Set the roadmap for call capture, transcription, and AI-generated summaries, balancing accuracy, speed, and cost.
• Define how conversational insight lands in the platform — case records, intake qualification, follow-up tasks, and other CRM activity.
• Ship AI voice agents for inbound and outbound use cases.
• Own the agentic workflows those calls trigger, along with guardrails and evaluation standards for agent behavior.
• Build the QA and coaching experience: call scoring, topic detection, signals libraries, and manager review tooling.
• Lead client discovery and beta programs, and champion the voice of the customer with client-facing teams.
• Run market and competitive research to inform new opportunities and commercialization strategy.
• Translate strategy into a prioritized backlog and partner with engineering, design, data science, and GTM to ship it.
• Drive adoption and measure success through data-driven insights.

Skills

Product management

AI/ML products

Cross-functional leadership

Unstructured data

Conversational AI

Business-IT alignment

Stakeholder management

Prioritization

Job description

Litify is building an AI Call Intelligence suite that turns everyday client and case conversations into structured work product.

This Senior Product Manager will own that product line end to end: how calls are captured, transcribed, and summarized; how insight lands in the workflows our clients already run; and how inbound and outbound voice agents and the agentic workflows behind them take real work off our clients' plates.