Senior Product Manager, AI Call Intelligence

Litify; New York (NY); Hybrid; USD 140,000 - 155,000; Full time

Job summary

Litify is building an AI Call Intelligence suite that turns everyday client and case conversations into structured, usable work product — and, increasingly, AI voice agents that can hold those conversations themselves.

This Senior Product Manager will own that product line end to end: how calls are captured, transcribed, and summarized; how insight lands in the workflows our clients already run; and how inbound and outbound voice agents and the agentic workflows behind them take real work off

Qualifications

• 5+ years in product management within B2B SaaS or workflow automation platforms.
• 2+ years managing AI, ML, or data-intensive products.
• Proven success leading cross-functional delivery and working directly with clients or external partners.
• Experience shipping products built on unstructured or probabilistic data, including setting quality bars and designing for model error.
• Hands-on experience with conversational or agentic AI — voice or chat agents, tool-calling and orchestration, dialog design, or evaluating autonomous systems in production.

Responsibilities

• Own the end-to-end lifecycle for Litify's AI Call Intelligence products.
• Set the roadmap for call capture, transcription, and AI-generated summaries.
• Define how conversational insight lands in the platform — case records, intake qualification, follow-up tasks, and other CRM activity.
• Ship AI voice agents for inbound and outbound use cases.
• Own the agentic workflows those calls trigger, along with guardrails and evaluation standards for agent behavior.
• Build the QA and coaching experience: call scoring, topic detection, signals libraries, and manager review tooling.
• Lead client discovery and beta programs, and champion the voice of the customer with client-facing teams.
• Run market and competitive research to inform new opportunities and commercialization strategy.
• Translate strategy into a prioritized backlog and partner with engineering, design, data science, and GTM to ship it.
• Drive adoption and measure success through data-driven insights.

Skills

Product management

AI/ML products

Cross-functional delivery

Client engagement

Voice/Agent AI

Tools

Salesforce

Telephony platforms

Speech-to-text tooling

Job description

Anywhere, USA

About Us

At Litify, we’re revolutionizing the Legal industry by being the platform powering legal’s top performers. As a trailblazer in legal technology, Litify delivers an all-in-one legal operating solution that empowers law firms and legal departments to achieve consistent success by continually standardizing, measuring, and improving their legal operations.

Our mission is clear: to deliver better business outcomes to our clients, so they can focus on delivering the best legal service and outcomes to their clients. 400+ enterprise businesses and 55K+ legal professionals trust Litify to amplify their impact with innovative technology and service that stands the test of time.

Backed by Bessemer Venture Partners, Litify is proud to be recognized as one of Inc. 5000 and Deloitte Technology Fast 500’s fastest-growing private companies in America along with numerous awards for our unparalleled software. With offices in the vibrant cities of New York and New Orleans, we’re at the heart of legal innovation.

About the Role

Litify is building an AI Call Intelligence suite that turns everyday client and case conversations into structured, usable work product — and, increasingly, AI voice agents that can hold those conversations themselves. This Senior Product Manager will own that product line end to end: how calls are captured, transcribed, and summarized; how insight lands in the workflows our clients already run; and how inbound and outbound voice agents and the agentic workflows behind them take real work off our clients' plates. The role carries full ownership of client engagement, market discovery, backlog health, and release execution.

Profile Summary

We’re looking for a Senior PM with 5+ years of product management experience, including 2+ years building or managing AI-powered products. The ideal candidate combines strategic thinking with strong operational discipline, thrives in cross-functional settings, and can confidently engage with clients, partners, and internal teams to drive AI initiatives from concept through launch. Experience with voice, conversational, or agentic AI is a strong plus, as is a background in legal or legal tech.

Core Responsibilities:

• Own the end-to-end lifecycle for Litify's AI Call Intelligence products.
• Set the roadmap for call capture, transcription, and AI-generated summaries, balancing accuracy, speed, and cost.
• Define how conversational insight lands in the platform — case records, intake qualification, follow-up tasks, and other CRM activity.
• Ship AI voice agents for inbound and outbound use cases.
• Own the agentic workflows those calls trigger, along with the guardrails and evaluation standards for agent behavior.
• Build the QA and coaching experience: call scoring, topic detection, signals libraries, and manager review tooling.
• Lead client discovery and beta programs, and champion the voice of the customer with client-facing teams.
• Run market and competitive research to inform new opportunities and commercialization strategy.
• Translate strategy into a prioritized backlog and partner with engineering, design, data science, and GTM to ship it.
• Drive adoption and measure success through data-driven insights.

Required Experience & Skills:

• 5+ years in product management within B2B SaaS or workflow automation platforms.
• 2+ years managing AI, ML, or data-intensive products.
• Proven success leading cross-functional delivery and working directly with clients or external partners.
• Experience shipping products built on unstructured or probabilistic data, including setting quality bars and designing for model error.
• Hands‑on experience with conversational or agentic AI — voice or chat agents, tool‑calling and orchestration, dialog design, or evaluating autonomous systems in production.
• Experience translating business goals into technical execution.
• Excellent communication and stakeholder management skills.
• Strong organizational discipline and ability to handle multiple priorities in parallel.

Bonus Points:

• Experience with Salesforce or Salesforce-native applications.
• Experience with telephony, VoIP, or contact center platforms.
• Familiarity with speech-to-text, speaker diarization, or conversation analytics tooling.
• Experience with voice agent or conversational AI frameworks and real-time speech pipelines.
• Background in legal or legal tech, fintech, or other complex operational domains.
• Familiarity with LLMs, document intelligence, or data extraction workflows.

Reporting Line:

Reports to Director, AI Product & Commercialization

Location:

Remote or hybrid

Seniority Level:

Senior IC with cross-functional leadership influence

Disclosure:
The estimated base salary pay range for this role is $140,000-155,000. You may also be offered a bonus and benefits.

Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.

Individual pay rate decisions are based on a number of factors, including qualifications for the role, experience level, skill set, and balancing internal equity relative to peers at the company.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Litify’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.