Senior AI Product Manager – Call Intelligence (Remote)

Litify; United States; Hybrid; USD 140,000 - 155,000; Full time

Job summary

Litify is building an AI Call Intelligence suite that turns client and case conversations into structured work product. This Senior Product Manager will own the product line end to end: call capture, transcription, and summaries; how insights land in client workflows; and how AI voice agents reduce client workloads.

The ideal candidate has 5+ years in B2B SaaS product management, 2+ years in AI-powered products, and strong cross-functional leadership with client-facing experience.

Qualifications

• 5+ years in product management within B2B SaaS or workflow automation platforms.
• 2+ years managing AI, ML, or data-intensive products.
• Proven success leading cross-functional delivery and working with clients/partners.
• Experience shipping products built on unstructured or probabilistic data and setting quality bars.
• Hands-on experience with conversational or agentic AI—voice or chat agents, orchestration, or evaluating autonomous systems.

Responsibilities

• Own the end-to-end lifecycle for Litify's AI Call Intelligence products.
• Set the roadmap for call capture, transcription, and AI-generated summaries.
• Define how insights land in the platform—case records, intake qualification, follow-up tasks, CRM activity.
• Ship AI voice agents for inbound and outbound use cases.
• Own the agentic workflows those calls trigger, plus guardrails and evaluation standards for agent behavior.
• Build the QA and coaching experience: call scoring, topic detection, signals libraries, and manager review tooling.
• Lead client discovery and beta programs, and champion the voice of the customer with client-facing teams.
• Run market and competitive research to inform new opportunities and commercialization strategy.
• Translate strategy into a prioritized backlog and partner with engineering, design, data science, and GTM to ship it.
• Drive adoption and measure success through data-driven insights.

Skills

Product management

AI/ML products

Cross-functional delivery

Client engagement

Voice/agentic AI

Unstructured data

Communication

Job description

Litify is building an AI Call Intelligence suite that turns client and case conversations into structured work product. This Senior Product Manager will own the product line end to end: call capture, transcription, and summaries; how insights land in client workflows; and how AI voice agents reduce client workloads.

The ideal candidate has 5+ years in B2B SaaS product management, 2+ years in AI-powered products, and strong cross-functional leadership with client-facing experience.