Remote Senior Account & Onboarding Specialist

Spectraforce Technologies

Raleigh (NC)

On-site

USD 80,000 - 110,000

Full time

14 days+

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Job summary

Spectraforce Technologies is seeking a Senior Account Executive for a 15-month remote role focused on onboarding and ongoing support of clients in Operations such as Issuers, Issuer Processors, Program Managers, and PIN Debit Networks.

The role drives compliance with Discover Network rules, helps with program documentation, and collaborates with Discover Network and PULSE sales teams on new programs to ensure client success and partner satisfaction.

Qualifications

H.S. Diploma or GED
2+ years experience with Payments, financial services, or related
In lieu of education, 4+ years experience with Payments, financial services, or related
Bachelor's Degree in Business, Technology, Finance, Engineering or related

Responsibilities

Seeks opportunities for improvement within the department. Supports department-level analytics and reporting tasks.
Supports local teams to expand services and acceptance footprints. Boards new partners on to network.
Provides day-to-day support for issuers, issuer processors, network-to-network partners and program managers by researching complex situations and supporting the participants on all aspects of operations, and managing participant operational relationships.
Supports participants through the release process by managing and coordinating certification, ensures the participants are in compliance with operating rules and regulations, and engages the participants to support key initiatives.