Remote Senior Account Manager, Commercial Lines

Insurance Office of America; Jacksonville (FL); Hybrid; USD 90,000 - 110,000; Full time

Benefits offered by this job

Competitive salary and bonus potential

Company-paid health insurance

401K with employer match

Paid holidays, vacations, and sick时间

Job summary

Insurance Office of America is seeking a Senior Account Manager for Commercial Lines to manage a book of business with emphasis on retention and new business development. This role blends remote work across Eastern and Central Time zones with onsite support in Longwood, FL, requiring strong client service and policy administration skills.

You will lead a team, negotiate coverages, monitor renewals, and ensure data accuracy across agency systems.

Qualifications

• 5+ years of account management experience, or 7+ years in the insurance industry.
• Knowledge of insurance brokerage and client needs.
• Active licensing; CIC or equivalent designation preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).

Responsibilities

• Maintain a high degree of technical competence and industry expertise.
• Direct daily activities and workflow of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor reports and take action on delinquent accounts, collecting outstanding balances.
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
• Monitor and maintain activity/suspense to ensure timely completion.
• Communicate workload status and issues with the account team.
• Deliver proactive service and respond quickly to requests.
• Stay updated on company policies and procedures.
• Seek continuous improvement and champion IOA values.

Skills

Account management

Analytical thinking

Communication

Problem-solving

Organizational skills

Education

High School Diploma or equivalent

Tools

MS Office (Outlook, Word, Excel)

Job description

Insurance Office of America is seeking a Senior Account Manager for Commercial Lines to manage a book of business with emphasis on retention and new business development. This role blends remote work across Eastern and Central Time zones with onsite support in Longwood, FL, requiring strong client service and policy administration skills.

You will lead a team, negotiate coverages, monitor renewals, and ensure data accuracy across agency systems.