Remote Senior Account Manager - Cloud & Growth Champion

Performive LLC; Oregon; Hybrid; USD 90,000 - 125,000; Full time

Benefits offered by this job

401(k) match

Flexible Time Off (FTO)

Job summary

CloudFirst is seeking an experienced Senior Account Manager to own relationships with a portfolio of 50–75 strategic accounts. The role focuses on maintaining 100% net revenue retention (NRR) and generating $5,000 in net new monthly recurring revenue (MRR) through upsell and expansion. This is a consultative, relationship-led position with cross-functional support.

The Sr. AM collaborates with Solution Architecture, Service Delivery, and partners to deliver value, build executive relationships,

Qualifications

• 5+ years in account management, customer success, or B2B sales with a quota-bearing portfolio of strategic or mid-market accounts.
• Experience in managed services, cloud, MSP, or IT infrastructure environments.
• Experience co-selling with technology vendors or channel partners.
• Advanced Salesforce experience managing accounts, pipeline, and forecast; MEDDPICC experience a plus.
• Experience using AI tools for account research, meeting preparation, and pipeline analysis.
• Strong consultative selling skills and sound business judgment for executive-level engagements.

Responsibilities

• Own strategic accounts and act as primary relationship owner and escalation point.
• Maintain quarterly business plans for each account with renewal dates, risks, and growth opportunities.
• Lead quarterly business reviews focusing on service performance and account health.
• Manage renewals well ahead of expiration and align service fit with expansions.
• Grow the portfolio with upsell, cross-sell, and new opportunities coordinating with Solution Architects and partners.
• Maintain an accurate pipeline and reliable forecast in Salesforce.

Skills

Account management

Consultative selling

Executive presence

Forecasting

Relationship management

Cross-functional collaboration

Education

Bachelor's degree

Tools

Salesforce

MEDDPICC

AI tools

Job description

CloudFirst is seeking an experienced Senior Account Manager to own relationships with a portfolio of 50–75 strategic accounts. The role focuses on maintaining 100% net revenue retention (NRR) and generating $5,000 in net new monthly recurring revenue (MRR) through upsell and expansion. This is a consultative, relationship-led position with cross-functional support.

The Sr. AM collaborates with Solution Architecture, Service Delivery, and partners to deliver value, build executive relationships,