Remote Senior Account Associate, Commercial Lines

Insurance Office of America; Palm Bay (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Company-paid health insurance

401k with employer match

Paid holidays and vacation

Sick time

Job summary

Insurance Office of America is seeking a Senior Account Associate for Commercial Lines to provide administrative and customer service support to the account team. You will work under guidance from an Account Manager or Producer, ensuring quality standards and accurate processing of renewals, endorsements, and policy documentation.

Ideal candidates have 3+ years in insurance customer service, with knowledge of brokerage practices and strong MS Office skills.

Qualifications

• 3+ years of customer service experience in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing required; CISR designation preferred.

Responsibilities

• Direct day-to-day activities and workflow of Team Support/Receptionist and Account Assistant.
• Track policy expirations and ensure renewals are processed on time.
• Handle endorsements, audits, cancellations, reinstatements, and related documents.

Skills

Customer service

Insurance brokerage knowledge

Analytical thinking

Communication

Education

High School Diploma

CISR (preferred)

Tools

MS Office

Job description

Insurance Office of America is seeking a Senior Account Associate for Commercial Lines to provide administrative and customer service support to the account team. You will work under guidance from an Account Manager or Producer, ensuring quality standards and accurate processing of renewals, endorsements, and policy documentation.

Ideal candidates have 3+ years in insurance customer service, with knowledge of brokerage practices and strong MS Office skills.