Remote Self-Pay Collections Specialist I

61st Street Service Corporation; New York (NY); Remote; USD 33,000 - 40,000; Full time

Job summary

61st Street Service Corporation seeks a Self Pay Collections Specialist I to support ColumbiaDoctors. This primarily remote role requires Tri-State residence, with occasional in-office training.

The position offers a Revenue Cycle Career ladder and opportunities to grow within a large multi-specialty setting. Responsibilities include handling high volumes of calls, collecting payments, and arranging payment plans while documenting terms in the billing system.

Qualifications

• High school diploma or GED required.
• Min 6 months in physician billing/third-party payer.
• Strong customer service and patient-focused communication.
• Understand contracts, benefits, exclusions, and billing rules.
• Experience with Epic or other electronic billing systems preferred.
• Knowledge of medical terminology preferred.
• Call center/claims experience preferred.
• Experience in an academic healthcare setting preferred.

Responsibilities

• Expeditiously handle large volume of calls.
• Attempt to collect full payment from patient or guarantor.
• Process payments collected over the phone for each date of service.
• Establish payment arrangements and document terms in billing system.
• Handle customer inquiries, disputes and complaints; escalate as needed.
• Obtain insurance, demographic, guarantor information and update patient profile.
• Bill third party payers as appropriate.
• Perform other job duties as assigned.

Skills

Customer service

Professional communication

Call center experience

Education

High school diploma or GED

Tools

Epic

Job description

61st Street Service Corporation seeks a Self Pay Collections Specialist I to support ColumbiaDoctors. This primarily remote role requires Tri-State residence, with occasional in-office training.

The position offers a Revenue Cycle Career ladder and opportunities to grow within a large multi-specialty setting. Responsibilities include handling high volumes of calls, collecting payments, and arranging payment plans while documenting terms in the billing system.