Remote Revenue Cycle Customer Service Specialist

servcorphr; Fort Lee (NJ); Remote; USD 33,000 - 40,000; Full time

Job summary

61st Street Service Corporation, supporting ColumbiaDoctors, seeks a Customer Service Specialist I to handle patient calls, collect balances, and set up payment arrangements. The role prioritizes professional, courteous interaction with patients and insurers within a primarily remote setting in the Tri-State area.

Responsibilities include updating demographic/insurance data, applying payments, and documenting follow-up steps.

Qualifications

• High school graduate or GED certificate is required.
• A minimum of 6 months’ experience in a physician billing or third party payer environment.
• Must demonstrate an understanding of contracts, insurance benefits, exclusions and other billing requirements as well as claim forms, HMOs, PPOs, Medicare, Medicaid and compliance program regulations.
• Candidate must demonstrate the ability to understand and navigate the payer adjudication process.
• Patient financial and practice management system experience in Epic and/or other electronic billing systems is preferred.
• Knowledge of medical terminology is preferred.
• Previous call center/claims experience is preferred.
• Previous experience in an academic healthcare setting is preferred.

Responsibilities

• Handle large volume of calls and perform work in a timely manner.
• Attempts to collect full payment from patient or guarantor in a professional and courteous manner.
• Establishes payment arrangements per guidelines. Documents terms in billing system.
• Applies of payments collected over the phone to each date of service.
• Handles customer inquiries, disputes and complaints. Escalates contentious complaints to supervisor or higher management.
• Obtains all insurance, demographic, guarantor information and updates patient profile as well as bill third party payers as appropriate.
• Clearly documents in system summary of work and follow up steps after each call.

Skills

Customer service

Call center

Financial duties

Communication skills

Education

High school diploma

Tools

Epic

Billing systems

Job description

61st Street Service Corporation, supporting ColumbiaDoctors, seeks a Customer Service Specialist I to handle patient calls, collect balances, and set up payment arrangements. The role prioritizes professional, courteous interaction with patients and insurers within a primarily remote setting in the Tri-State area.

Responsibilities include updating demographic/insurance data, applying payments, and documenting follow-up steps.