Remote Patient Billing Specialist I — Revenue Cycle Path

61st Street Service Corporation; New Jersey; Remote; USD 33,000 - 39,000; Full time

Benefits offered by this job

Healthcare benefits

Paid Time off

Job summary

61st Street Service Corporation is seeking a Customer Service Specialist I to support ColumbiaDoctors and manage high-volume patient and payer interactions. This role emphasizes collections, payment arrangements, and updating account information with care and accuracy.

The position is primarily remote with occasional in-office training visits; a strong foundation in billing, insurance terminology, and patient communication is required.

Qualifications

• High school graduate or GED certificate is required.
• A minimum of 6 months’ experience in a physician billing or third party payer environment.
• Ability to understand contracts, insurance benefits, exclusions and other billing requirements as well as claim forms, HMOs, PPOs, Medicare, Medicaid and compliance program regulations.
• Ability to navigate the payer adjudication process.
• Experience with Epic and/or other electronic billing systems preferred.
• Knowledge of medical terminology preferred.
• Previous call center/claims experience preferred.
• Previous experience in an academic healthcare setting preferred.

Responsibilities

• Handle large volume of calls and perform work in a timely manner.
• Attempt to collect full payment from patient or guarantor professionally.
• Establish payment arrangements per guidelines and document terms in billing system.
• Apply payments collected over the phone to each date of service.
• Handle customer inquiries, disputes and complaints; escalate as needed.
• Obtain insurance, demographic, guarantor information and update patient profile accordingly.
• Document follow-up steps clearly in the system.

Skills

Customer service

Communication

Billing knowledge

Medical terminology

Education

High school diploma or GED

Tools

Epic EMR

Billing systems

Job description

61st Street Service Corporation is seeking a Customer Service Specialist I to support ColumbiaDoctors and manage high-volume patient and payer interactions. This role emphasizes collections, payment arrangements, and updating account information with care and accuracy.

The position is primarily remote with occasional in-office training visits; a strong foundation in billing, insurance terminology, and patient communication is required.